MWR Front Desk Assocaiate

China Lake Golf Course; Monterey (CA); On-site; USD 35,000 - 52,000; Full time

Job summary

China Lake Golf Course is seeking a front desk professional to manage guest check-in/check-out, reservations, and guest information using the Property Management System (PMS). You will verify registrations, process payments, and provide room keys while promoting hotel services and local attractions.

The role includes handling complaints, managing waitlists, and ensuring security and privacy for guests in a busy lair near Monterey.

Responsibilities

• Uses the PMS to access guest information, retrieve reservations, and manage check-in/check-out.
• Verifies registration details and secures/authorizes credit card for incidental charges.
• Provides guests with room keys or cards and explains facility amenities.
• Assists guests with complaints and escalates to management when needed.
• Handles waitlists and suggests alternate lodging or RV parks when rooms are unavailable.
• Registers and assigns rooms, transmits messages, and maintains occupancy records.
• Manages cash handling including a change fund and end-of-shift deposits.
• Maintains guest security and privacy at all times.
• Answers phones, logs trouble calls, and notifies appropriate departments.
• Locates Lost and Found items and contacts guests.
• Prints reports from PMS such as Expected Arrivals, In-House Guest List, and Night Audit.
• Keeps front desk and lobby area clean and stocked.
• Relocates guests to different rooms when required.

Job description

• Utilizes the Property Management System (PMS) to access the guest information, retrieve reservation information, change or cancel reservations as requested by the guest, or register guests. Verifies registration information, secures a credit card for incidental expenses, and authorizes credit card for room charges. Provides guests with their room key or card.
• Provides assistance in handling customer complaints, involving management as necessary.
• Receives requests and processes reservations within established guidelines. When rooms/spaces are not available, provides an option to be on a waitlist and/or alternative lodging or RV Parks in the area.
• Registers and assigns rooms/spaces to guests, transmitting and receiving messages, keeping records of occupied rooms/spaces and guest accounts, making and confirming reservations, and presenting statements to and collecting payments as necessary.
• Receives and is accountable for a change fund. Prepares Close Bank Report and deposits cash receipts at the end of each shift in accordance with established procedures.
• Ensures guest security and privacy is maintained at all times.
• Interacts with guests professionally; answers questions concerning the facility, amenities, and provides information about local attractions.
• Inventories all keys and any other supplies or amenities maintained at the front desk. Keeps the front desk and lobby area clean and neat.
• Runs and prints various reports from the PMS such as Expected Arrivals, Departure List, In-House Guest List and Night Audit reports, as requested.
• Answers phones and transfers calls to appropriate individuals.
• Logs trouble calls in the PMS and ensures the appropriate department is notified. Relocates guest to a different room when required.
• Retrieves Lost and Found items and contacts the guest regarding lost or found items.