MVD Clerk

MADISON INSURANCE GROUP, INC.; Albuquerque (NM); On-site; USD 35,000 - 45,000; Full time

Job summary

MADISON INSURANCE GROUP, INC. is looking for a qualified MVD Clerk to join its team in Albuquerque, NM. You will be the primary point of contact for inquiries and claims support, handling customer communications and managing policy updates. The ideal candidate will possess strong communication skills and demonstrate precision in data management. Opportunities are available for both full-time and part-time roles, with a structured work schedule from Monday to Friday in-office.

Qualifications

• Experience in customer support and problem resolution.
• Strong communication skills for client interactions.
• Attention to detail for maintaining data accuracy.

Responsibilities

• Serve as the primary point of contact for inquiries and support.
• Handle inbound calls, emails, and chats.
• Process, review, and update insurance policies accurately.
• Guide clients through the claims process.

Skills

Proactive communication

Customer support

Problem resolution

Policy management

Data accuracy

Job description

We are looking for a qualified and experienced MVD Clerk to join our team in Albuquerque NM! You will serve as the primary point of contact for inquiries, policy adjustments, and claims support. The ideal candidate is a proactive communicator dedicated to providing exceptional service and building long-term client relationships.

Key Responsibilities:

• Fingerprinting: Fingerprint the public for MVD; TSA Prescreen, registrations, driver license finger printing, and state required fingerprinting.
• Customer Support: Handle inbound calls, emails, and chats regarding policy questions, billing inquiries, and coverage clarifications.
• Policy Management: Process, review, and update insurance policies (commercial, auto, home, life, etc.) with high accuracy.
• Claims Assistance: Guide clients through the claims process, explaining coverage and facilitating communication with claims adjusters.
• Problem Resolution: Research and resolve complex client issues with a focus on retention and satisfaction.
• Coverage Counseling: Review existing policies to identify gaps in coverage and recommend appropriate policy upgrades or additions.
• Data Accuracy: Maintain precise records of all client interactions in our CRM system.

Full and Part Time opportunities available.

Work is in Office, M-F.