Motor Vehicle Clerk - Retail

Dealer Services Network; Albuquerque (NM); On-site; USD 19,286 - 27,552; Full time

Benefits offered by this job

Health benefits including medical, dental, vision

401(k) with company match

Paid Time Off (PTO)

Training and certification opportunities

Job summary

Dealer Services Network in Albuquerque is seeking a Motor Vehicle Clerk to process various motor vehicle transactions while providing quality customer service. This role requires attention to detail, customer interactions, and compliance with state regulations.

Candidates should ideally have previous experience in motor vehicle processing, strong computer skills, and must be willing to learn. The position offers health benefits and a supportive work environment.

Qualifications

• Strong attention to detail and accuracy.
• Ability to learn and apply state regulations.
• Strong data entry and computer skills.

Responsibilities

• Complete title and registration transactions accurately and efficiently.
• Assist customers in person, over the phone, and through email.
• Conduct road tests in accordance with state guidelines.

Skills

Attention to detail

Customer service

Data entry skills

Job description

Job Title: Motor Vehicle Clerk

Pay Type: Hourly

Pay Rate: $17.00 per hour

Locations: Must be available to work at any Albuquerque and Rio Rancho locations

Schedule Requirement: Monday - Friday 8:45 a.m. and 5:30 p.m. and Saturday availability between 7:45 a.m. and 4:30 p.m.

Job Summary

MVD Express is seeking a detail oriented and customer focused team member to join our office as a Motor Vehicle Clerk. This role is responsible for processing a variety of motor vehicle transactions while providing accurate, timely, and professional service to customers.

This position includes both standard clerk duties and more detailed title processing work. You will work directly with customers and internal teams.

This role may require working at different MVD Express locations based on business needs.

We are willing to train the right person who brings a strong work ethic, attention to detail, and a commitment to customer service.

If you enjoy working in a fast-paced environment and take pride in getting the details right, this is a great opportunity.

What You Will Do

Process Motor Vehicle Transactions

• Complete title and registration transactions accurately and efficiently
• Process vehicle transfers, renewals, duplicate titles, and registrations
• Handle more detailed transactions such as liens, VIN inspections, and out of state titles
• Review and verify documents for accuracy and completeness
• Ensure compliance with state regulations and company procedures

Provide Customer Service

• Assist customers in person, over the phone, and through email
• Clearly explain processes, requirements, and fees
• Resolve issues and answer questions in a professional manner
• Maintain a positive and helpful customer experience

Perform Road Testing and TSA Duties

• Conduct road tests in accordance with state guidelines
• Evaluate driving performance and complete required documentation
• Maintain TSA certification and follow all TSA procedures and requirements
• Ensure compliance with all security protocols related to testing and identification

Maintain Accuracy and Compliance

• Follow all policies related to confidentiality and data security
• Maintain accurate records and documentation
• Stay up to date on changing state regulations and procedures

What We Are Looking For

• Previous experience in motor vehicle, title processing, or similar administrative work preferred, but not required
• Strong attention to detail and accuracy
• Ability to learn and apply state regulations
• Strong data entry and computer skills
• Excellent customer service and communication skills
• Ability to work in a fast-paced environment
• Valid Driver’s License required
• Ability to successfully pass a criminal background check
• Ability to successfully pass a motor vehicle record review

Physical Requirements

• Ability to operate standard office equipment including computer, phone, and printer
• Ability to sit and stand for extended periods
• Ability to review detailed documents for accuracy

What We Offer

• $17.00 an hour
• Health benefits including medical, dental, and vision
• 401(k) with company match
• Paid Time Off (PTO)
• Paid holidays
• Training and certification opportunities
• A supportive, team-oriented work environment

We are an Equal Opportunity Employer and value diversity. All employment decisions are based on business needs, job requirements, and individual qualifications.