Music Sales & Customer Service Coordinator

Gold Rush Vinyl, LLC; Austin (TX); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Training

Health insurance

Paid time off

Job summary

Gold Rush Vinyl, LLC is seeking a skilled Sales & Customer Service Coordinator to front-line interaction with musicians, labels, and distributors in Austin. You will quote, prep, and update clients on projects, analyze data, and research markets while maintaining exceptional service and timely communications.

The role requires on-site presence in our Austin facility, working Monday through Friday during normal business hours. Training, health insurance, and paid time off are provided.

Qualifications

• 2–4 years of sales experience.
• Excellent written and verbal communication.
• Strong attention to detail and organization.
• Curious and eager to learn new skills.
• Able to deliver honest updates to customers with empathy.

Responsibilities

• Maintain and track inbound quote requests; respond promptly via email, phone, or online platforms.
• Provide accurate information about products, services, and pricing to potential customers.
• Prepare customized quotes based on client needs, budget, and production capabilities.
• Take incoming sales calls and emails as needed.
• Provide proactive, honest updates as the primary contact for inquiries, concerns, and feedback.
• Cultivate strong relationships with existing and prospective clients through regular communication and follow-up.
• Support sales by requesting vendor pricing when necessary for the team.
• Manage daily administrative tasks, update KPIs, and help generate sales reports.
• Conduct market research and identify new opportunities for growth.

Skills

Sales experience

Strong communication

Organizational skills

Curious / quick learner

Problem solving & reporting

Team player & self-starter

Empathetic communication

G-Suite proficiency

PM tools exposure

Tools

monday.com

Airtable

Job description

Music Sales & Customer Service Coordinator

Pay

Schedule

Monday–Friday, on-site

Length

Team

We are seeking a skilled, adaptable, and reliable sales and customer service rep to work on the frontlines of Gold Rush Vinyl. In this position, you will work directly with musicians, labels and distributors to close new deals, manage projects and provide exceptional customer service. You will work directly with the Vice President to quote, prep, and update clients on projects. You should feel comfortable analyzing data, doing market research, speaking with clients and both anticipating and being proactive to customer’s needs.

Key Responsibilities:

• Maintain and track inbound quote requests, responding and following up promptly on leads according to the team’s policies via email, phone, or online platforms.
• Provide accurate information about our products, services, and pricing to potential customers.
• Prepare customized quotes based on the client’s needs, budget constraints, and within our production capabilities.
• Take incoming sales calls and emails as necessary.
• Provide exceptional customer service, providing proactive and honest updates as a primary point of contact for customer inquiries, concerns, and feedback.
• Cultivate strong relationships with existing and prospective clients through regular communication, follow-up, and personalized interactions.
• Support sales by requesting vendor pricing where necessary for the team.
• Manage daily administrative tasks, like updating KPIs and helping generate reports on sales metrics.
• Conduct market research and identify new opportunities for growth.

Experience:

• Ability to manage multiple tasks, prioritize workload, and meet deadlines in a fast-paced environment
• Experience with inbound sales or relatable experience
• Computer skills including G-Suite, and ideally some project management software like monday.com or Airtable
• Strong communication and willingness to give honest updates: comfortable delivering difficult or disappointing news to customers while maintaining professionalism and empathy
• Team player and self starter
• Skilled in reporting and analyzing information
• Not afraid to ask for help: willingness to seek guidance, ask questions, and collaborate with team members
• Critically: you must be comfortable delivering bad news (due to the nature of manufacturing, sometimes machines breakdown and put projects behind, so you need to be ready to help customers through that)

Desired Skills & Experience

We don’t expect you to know everything about vinyl manufacturing, but we do expect you to have certain qualities that will ensure you’re successful in the position and thrive within our culture. So, if the following describes you, we encourage you to apply:

• 2-4 years of sales experience (ideally in the music industry, but not required)
• Strong communication skills, both written and oral
• High level of organization and attention to detail
• Curious. You like figuring things out and want to learn new skills
• Willing to jump in and take action
• Flexible
• Engaged and enthusiastic

This position requires on-site presence in our Austin facility, Monday thru Friday during normal business hours. We offer training, health insurance, and paid time off.