Music & Pop Culture Retail Associate – In-Store Experience

Hot Topic; Des Moines (IA); On-site; USD 17,000 - 22,000; Full time

Job summary

Hot Topic in Des Moines is seeking a Sales Associate who loves music and pop culture to deliver an exciting in-store experience. You will help fans find merch, stock shelves, and maintain a visually appealing shop floor while staying focused on the customer journey.

You will handle the register, use fandom knowledge to boost add-on sales, assist with planograms, and share fashion and music trends with management. Team collaboration and a positive attitude are essential.

Qualifications

• Previous experience working in a retail environment. If you love music and pop culture, you're in the right place!
• Superpowers in providing customer service and selling
• You'll have to be at least 16 years of age to join the fandom force
• Avenger-like collaboration and communication skills
• The usual retail stuff (with or without reasonable accommodation): able to navigate your way around the store, merchandise product utilizing approved store equipment, and pack and unpack boxes of awesome merch that may weigh up to 50 pounds

Responsibilities

• Provide an amazing shopping experience that will encourage customers to return. They'll be impressed by your product knowledge, customer experience skills, and use of the Force
• Cover the sales floor zone and ensure that assigned areas are up to visual standards
• Work the register - you'll use your fandom knowledge to process sales transactions and drive add-on sales using additional benefits such as BOPIS and curbside pickup Assist with planogram changes including store map, wall, fixture, & merchandising mix
• Let your voice be heard! You'll communicate fashion & music trend information to management and respective HQ partners
• While we welcome wizards, we don't like it when spells are stolen. You'll work with Store Management to ensure there's no misuse of spells and wizardry around theft
• Support the maintenance of the mother ship; you'll help keep the stock room organized and the store tidy
• Smells like Team Spirit – you love communicating and working as a team to get the job done
• Any other activities as assigned by your Store Leader

Skills

Customer service

Sales experience

Teamwork

Job description

Hot Topic in Des Moines is seeking a Sales Associate who loves music and pop culture to deliver an exciting in-store experience. You will help fans find merch, stock shelves, and maintain a visually appealing shop floor while staying focused on the customer journey.

You will handle the register, use fandom knowledge to boost add-on sales, assist with planograms, and share fashion and music trends with management. Team collaboration and a positive attitude are essential.