Museum Visitor Services Lead - Floor & Training

United States Holocaust Memorial Museum; Washington (District of Columbia); On-site; USD 65,000 - 80,000; Full time

Job summary

United States Holocaust Memorial Museum seeks a Supervisory Museum Specialist in Visitor Services to lead training and policy implementation for staff and volunteers, manage ticketing and group reservations, and coordinate daily floor operations across extensive gallery spaces.

The role requires experience in supervision, strong administrative and planning skills, and familiarity with museum operations, with a focus on safety and visitor experience.

Qualifications

• Experience in supervisory duties and staff training.
• Ability to plan logistics, track attendance, and manage records.
• Knowledge of museum operations and policies.

Responsibilities

• Performs management, administrative, and program support such as planning logistics, record keeping, and correspondence to a variety of audiences.
• Provides a wide range of administrative skills in tracking attendance, planning, scheduling, logistics, inventory, and safety of the Museum building, its artifacts, and visitors.
• Serves as a Supervisory Museum Specialist with Visitor Services and is responsible for all training and policy implementation for the Visitor Services staff and volunteers.
• Manages complex daily floor operations, covering over 75,000 square feet of gallery/exhibition space in the Museum, as well as other public areas of the Museum.
• Utilizes analytical, leadership, and judgement skillsets to carry out all the work of a Museum Specialist.
• Supervision and maintenance of ticketing and Group Reservation operations and interpretation and evaluation along with prioritizing and developing appropriate schedules for staff, volunteers and interns on a daily, weekly, and monthly basis.

Skills

Supervisory experience

Administrative coordination

Planning and logistics

Education

Graduate education related to position

Job description

United States Holocaust Memorial Museum seeks a Supervisory Museum Specialist in Visitor Services to lead training and policy implementation for staff and volunteers, manage ticketing and group reservations, and coordinate daily floor operations across extensive gallery spaces.

The role requires experience in supervision, strong administrative and planning skills, and familiarity with museum operations, with a focus on safety and visitor experience.