Museum Visitor Services Intern: Guest Experience

United States Holocaust Memorial Museum; Washington (District of Columbia); On-site; USD 507,000 - 1,014,000; Full time

Job summary

United States Holocaust Memorial Museum is seeking an onsite internship in Visitor Service. The role supports daily museum operations, opens and closes the building, and assists staff and volunteers serving visitors in public spaces.

We value strong communication and customer service, with opportunities to interact with diverse audiences and participate in cross-divisional collaboration. Open to undergraduate or graduate students with flexible hours.

Qualifications

• Strong oral and written communication skills.
• Ability to interact professionally with diverse audiences in a public-facing environment.
• Understanding of day-to-day museum operations and visitor services procedures.

Responsibilities

• Assist with the daily operations of the Museum, including opening and closing procedures.
• Provide support to Museum staff and volunteers assisting visitors throughout the day.
• Welcome, assist, and provide information to visitors in the Museum’s public spaces.
• Support visitor services and specialized Museum operations, including the Information Desk, Groups Desk, Coat Check, and elevator lobbies.
• Assist with maintaining an organized, safe, and welcoming environment for visitors.
• Perform additional operational and visitor-service duties as needed to support the Museum’s ongoing operations.

Skills

Oral communication

Written communication

Interpersonal skills

Customer service

Public interaction

Museum operations knowledge

Education

Undergraduate or Graduate student

Job description

United States Holocaust Memorial Museum is seeking an onsite internship in Visitor Service. The role supports daily museum operations, opens and closes the building, and assists staff and volunteers serving visitors in public spaces.

We value strong communication and customer service, with opportunities to interact with diverse audiences and participate in cross-divisional collaboration. Open to undergraduate or graduate students with flexible hours.