Visitor Services - Intern (5 Opportunities)

United States Holocaust Memorial Museum; Washington (District of Columbia); On-site; USD 507,000 - 1,014,000; Full time

Job summary

United States Holocaust Memorial Museum is seeking an onsite internship in Visitor Service. The role supports daily museum operations, opens and closes the building, and assists staff and volunteers serving visitors in public spaces.

We value strong communication and customer service, with opportunities to interact with diverse audiences and participate in cross-divisional collaboration. Open to undergraduate or graduate students with flexible hours.

Qualifications

• Strong oral and written communication skills.
• Ability to interact professionally with diverse audiences in a public-facing environment.
• Understanding of day-to-day museum operations and visitor services procedures.

Responsibilities

• Assist with the daily operations of the Museum, including opening and closing procedures.
• Provide support to Museum staff and volunteers assisting visitors throughout the day.
• Welcome, assist, and provide information to visitors in the Museum’s public spaces.
• Support visitor services and specialized Museum operations, including the Information Desk, Groups Desk, Coat Check, and elevator lobbies.
• Assist with maintaining an organized, safe, and welcoming environment for visitors.
• Perform additional operational and visitor-service duties as needed to support the Museum’s ongoing operations.

Skills

Oral communication

Written communication

Interpersonal skills

Customer service

Public interaction

Museum operations knowledge

Education

Undergraduate or Graduate student

Job description

Overview of Internship

Office: MOA

Division/Branch: Visitor Service

Job Type: Paid Internship

Hourly Rate of Pay: $18.40

Work Location: Onsite

Weekly Number of Work Hours: 20 - 40 hours

Student Type: Undergraduate or Graduate

Application Deadline: November 1, 2026 (12:00 am EST)

Information About the Role and the Office

The incumbent participates in the daily operation of the Museum building and its public spaces. Incumbent is responsible for participating in cross-institutional collaboration, training, working with other Divisional staff, communicating internally and/or with the public, and providing customer service to the division’s audiences that builds lasting relationships with the Museum.

Major Duties and Responsibilities

• Assist with the daily operations of the Museum, including opening and closing procedures.
• Provide support to Museum staff and volunteers assisting visitors throughout the day.
• Welcome, assist, and provide information to visitors in the Museum’s public spaces.
• Support visitor services and specialized Museum operations, including the Information Desk, Groups Desk, Coat Check, and elevator lobbies.
• Assist with maintaining an organized, safe, and welcoming environment for visitors.
• Perform additional operational and visitor-service duties as needed to support the Museum’s ongoing operations.

Minimum Qualifications

• Knowledge of day-to-day Museum operations, visitor services, and related procedures.
• Ability to effectively explain Museum services, operations, and procedures to the public.
• Strong oral and written communication skills.
• Ability to interact professionally and effectively with diverse audiences in a public-facing environment.
• Ability to interpret and communicate information clearly in a Museum or public setting.
• Strong interpersonal and customer service skills.

Preferred Qualifications

• Knowledge of the Holocaust a plus, but not necessary.
• Good interpersonal skills with people in a workplace environment.
• Experience with public speaking.
• Experience in a customer service based role.