Museum Visitor Services Associate — Front Desk & Events

Cornell University; Ithaca (MI); On-site; USD 49,000 - 51,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Wellness programs

Employee discounts

Job summary

The Johnson Museum of Art at Cornell University in Ithaca, NY seeks a Visitor Services Associate to support daily gallery and reception operations on-site. You will greet visitors, answer questions, manage access and parking, and provide general administrative support in alignment with museum policies.

Core hours are full-time, with a 40-hour week and schedule including evenings and weekends to support museum events.

Qualifications

• High school diploma or related experience or equivalent combination of education and experience.
• Self-motivated, resourceful, reliable, encouraging, and team-oriented.
• Strong customer service and interpersonal skills.
• Effective written and verbal communication skills.
• Detail-oriented with ability to multitask in a fast-paced environment.
• Ability to cultivate inclusive working relationships with students, faculty, staff, and community members.
• Advanced working knowledge of Microsoft Office 365 applications.
• Experience using 25Live or similar scheduling system.
• Experience operating AV equipment.
• Strong initiative and ability to work independently.
• Background in security, event planning, and mentoring preferred.

Responsibilities

• Greet visitors, school groups, tour groups, clients, and presenters; provide information about the Museum, Cornell, Ithaca, artwork, and local events.
• Register participants for educational programs, track visitor and staff attendance, maintain parking logs, and ensure compliance with parking policies.
• Answer multi-line telephone calls, respond to inquiries, redirect calls, and take messages.
• Monitor the lobby and galleries, maintain a welcoming environment, assist visitors, and ensure adherence to Museum policies.
• Log daily activities, distribute and track keys and access cards, maintain authorized access to secure spaces, and follow established security protocols.
• Inspect incoming and outgoing artwork, mail, packages, and personal belongings; coordinate safe building access for maintenance, construction, and other outside workers.
• Report incidents and pertinent information to the building coordinator, manager, and appropriate staff.
• Sort and distribute incoming U.S. and campus mail, maintain lobby signage, package and mail catalogs, and provide general administrative support to Museum staff.
• Create and maintain 25Live facility reservations, update event schedules and calendars, and coordinate logistics with Cornell and external clients while following Museum security requirements.
• Develop and maintain digital tools and documents to support reception operations and provide data for leadership, including grant requests.

Skills

Customer service

Interpersonal skills

Communication

Multitasking

Team-oriented

Independent work

Attention to detail

Microsoft Office 365

Scheduling systems

AV equipment

Education

High school diploma or equivalent

Tools

Microsoft Word

Excel

PowerPoint

Outlook

25Live

AV equipment

Job description

The Johnson Museum of Art at Cornell University in Ithaca, NY seeks a Visitor Services Associate to support daily gallery and reception operations on-site. You will greet visitors, answer questions, manage access and parking, and provide general administrative support in alignment with museum policies.

Core hours are full-time, with a 40-hour week and schedule including evenings and weekends to support museum events.