Museum Visitor Experience & Safety Associate

DEFTEC Corporation; New London (CT); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Medical benefits

Dental

Vision

Paid time off

401K with match

Life insurance

Disability insurance

Education reimbursement

Job summary

DEFTEC Corporation in Connecticut seeks a Visitor Assistant to act as safety stewards, educators, and customer service representatives inside gallery spaces, ensuring artifacts are protected while visitors enjoy an engaging experience.

You will guide guests, answer questions, support education and volunteer teams, perform gallery sweeps, document incidents, and assist during emergencies or special events.

Qualifications

• High school diploma or equivalent; associate or bachelor's preferred.
• 1+ years in a customer-facing role.
• Ability to stand/walk for 4–8 hours.
• Ability to learn and communicate historical narratives.
• Trained in emergency evacuation, medical response, and asset protection.
• Customer-service skills for managing school groups and diverse crowds.
• Directing visitors with accessibility needs.

Responsibilities

• Object Protection: Maintain a presence in galleries to protect artifacts.
• Environmental and Technical Reporting: Report malfunctions, spills, safety hazards.
• Crowd Management: Regulate visitor volume to avoid overcrowding in sensitive areas.
• Wayfinding: Guide visitors through gallery maps and exhibits.
• Education: Answer questions and lead short discussions.
• Program Support: Assist with gallery-based educational activities or scavenger hunts.
• Safety: Direct and support the public during emergencies or evacuations.
• Sweeps: Perform opening and closing sweeps of gallery spaces.
• Reporting: Document incidents and visitor concerns per procedures.
• Visitor Information: Provide information about programs and events, assist with special events logistics.

Skills

Customer service

Security & safety

Observational skills

De-escalation

Accessibility

Education

High school diploma or equivalent (associate or bachelor's degree preferred)

Job description

DEFTEC Corporation in Connecticut seeks a Visitor Assistant to act as safety stewards, educators, and customer service representatives inside gallery spaces, ensuring artifacts are protected while visitors enjoy an engaging experience.

You will guide guests, answer questions, support education and volunteer teams, perform gallery sweeps, document incidents, and assist during emergencies or special events.