Greeter

DEFTEC Corporation; New London (CT); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401K with match

Paid time off

Job summary

DEFTEC Corporation is seeking a friendly Greeter to staff the main lobby, greet guests, and direct them to exhibits and facilities. The role supports admission procedures, manages queues, and provides orientation with a warm, clear voice.

Responsibilities include coordinating with the Visitor & Event Coordinator, sharing basic gallery rules, and maintaining stocked materials. Commitment to weekends/evenings may be required.

Qualifications

• Education: High school diploma or equivalent.
• Experience: 1+ years in customer-facing receptionist, retail, or hospitality roles.
• Physical: Standing or moving in a busy lobby for extended periods (4 to 6 hours) and projecting a warm, clear voice.
• Availability: Willingness to work weekends, holidays, and evening events as required.

Responsibilities

• Greet every guest and provide maps and orientation.
• Manage lobby flow and check-in queues for safe entry.
• Guide visitors to restrooms, cafes, elevators, and exhibits.
• Coordinate with events team to stay updated on daily programs and closures.
• Keep reception area tidy and stocked with brochures and visitor materials.

Skills

Customer service

Communication

Wayfinding

Multilingual (basic)

Problem solving

Education

High school diploma or equivalent

Job description

DEFTEC delivers mission-critical solutions through skillfully delivered services and innovative products. We are inspired by the critical missions of our clients, and we are driven to provide the most effective solutions to execute their missions, operational challenges, and requirements. Our dedicated, experienced, and talented employees work closely with our clients to ensure the delivery of exceptional services and products.

POSITION OVERVIEW

The Greeter establishes a welcoming first impression in the main lobby, supports admission or check-in procedures, manages visitor flow, and provides orientation and wayfinding information.

JOB RESPONSIBILITIES:

The "First Impression":

• Proactive Welcoming : Greet every guest, distribute maps, and provide short
• Lobby Flow: Manage admission or check-in queues to support safe, orderly entry.
• Directional Support : Route guests to restrooms, elevators, lockers, cafes, and
• specific exhibits.

Informational Support:

• Briefings: Coordinate with the Visitor & Event Coordinator to stay updated on daily program shifts or closures.
• Rule Communication: Inform visitors of basic gallery rules prior to entry.
• Visitor Information: Provide Government-approved information about museum programs, events, and authorized membership or support opportunities to interested visitors.
• Lobby Readiness : Keep the reception area orderly and ensure approved
• brochures, maps, and visitor materials are stocked. Report on custodial needs through established channels.
• Feedback: Log common guest questions or complaints to help improve lobby
• Logistics: Help set up or take down signage and equipment for special lobby
• events.

QUALIFICATIONS:

Required Qualifications:

• Education: High school diploma or equivalent.
• Experience: 1+ years in customer-facing receptionist, retail, or hospitality roles.
• Physical Requirements: Standing or moving in a busy lobby for extended periods (4
• to 6 hours) and projecting a warm, clear voice.
• Availability: Willingness to work weekends, holidays, and evening events as required.

Knowledge and Experience:

• Wayfinding: Excellent understanding of museum layouts, daily schedules, tour
• locations, and amenities.
• Situational Awareness: Spotting lost visitors, assisting families with strollers, and
• identifying ADA access requirements.
• Basic Security: Understanding check-in policies and prohibited item lists (e.g., large

Preferred Qualifications:

• periods.
• Bilingualism: Ability to welcome guests in multiple languages.
• Storytelling: Communicating a brief, exciting overview of daily events or exhibitions.

In addition to the responsibilities outlined in this job description, employees may be assigned administrative, reporting, training, or other business-related tasks necessary to support DEFTEC operations, customer requirements, and contract performance.

DEFTEC offers a comprehensive whole-life benefits package that includes medical, dental, vision, holiday, paid time off, 401K with a match, life insurance, short/long-term disability, and educational reimbursement.

DEFTEC is a Drug-Free Workplace where post-offer applicants and employees are subject to testing for marijuana, cocaine, opioids, amphetamines, PCP, and alcohol when criteria are met as outlined in our policies.

AAP/EEO Statement

DEFTEC Corp is an Equal Opportunity and affirm… and prohibits discrimination and harassment of any typebased on actual or perceived race, color, national origin, ancestry, sex (including pregnancy, childbirth, breastfeeding, and medical conditions related to pregnancy, childbirth or breastfeeding),gender, gender identity, and gender expression, religious creed,disability (mental and physical) including HIV and AIDS, medical condition (cancer and genetic characteristics ), genetic information, age, marital status, civil union status, sexual orientation, military and veteran status, denial of family and medical care leave, arrest record and/or any other characteristic(s) protected by federal, state or local law.