Museum Store Associate I, On-Call

SFMOMA; San Francisco (CA); On-site; USD 33,000 - 39,000; Full time

Benefits offered by this job

SF City Option

SFMOMA Membership

More

Job summary

The San Francisco Museum of Modern Art (SFMOMA) in San Francisco is seeking a Museum Store Associate I to deliver exceptional customer service on the selling floor and support store operations. You will engage with visitors, share knowledge about exhibitions and programs, and assist shoppers with product selection in a welcoming, inclusive environment.

The role emphasizes accuracy in cash handling, register operations, and stock management, while offering opportunities to learn about memberships

Qualifications

• High school diploma required, with demonstrated knowledge in hospitality, art history or practice, education, or related fields a plus.
• Minimum of one (1) year of experience in retail sales required.
• Demonstrated confidence and enjoyment in interacting and working with the public.
• Ability to work quickly and with a sense of urgency during busy times.
• Ability to handle cash, operate a cash register and work with a computer inventory system.
• Ability to work effectively with the public and with co-workers.
• Demonstrated mathematical proficiency and ability to concentrate on details.
• Demonstrated punctuality and dependability.
• Ability to communicate problems and conduct constructive problem resolution.
• Commitment and ability to work varying schedules.

Responsibilities

• Provide courteous, friendly service on the selling floor
• Actively approach and advise customers on product
• Ring up sales at register and bag purchases; verify credit cards, and address patron inquiries
• Open and close registers
• Stock sales floor with merchandise from inventory back stock areas; perform periodic inventory of stock
• Maintain neat appearance of store by organizing supplies, shelves and displays, and straightening merchandise
• Clean counters, fixtures and sales floor daily, including dusting, vacuuming and trash disposal
• Assist in preparing merchandise for sales floor including labeling, rolling posters, sales stickers, etc.
• Maintains a high level of Museum and product-related knowledge
• Participates in all SFMOMA and Store related training
• Maintain awareness and follow the loss prevention, security, and safety guidelines
• Assist with other Museum Store duties, as assigned

Skills

Customer service

Cash handling

Communication

Public interaction

Attention to detail

Teamwork

Education

High school diploma

Tools

Cash register

Inventory system

Job description

The San Francisco Museum of Modern Art is one of the largest museums of modern and contemporary art in the United States and a thriving cultural center for the Bay Area. We cannot imagine life without art; it inspires and connects us every day. Now more than ever, these connections matter and are aligned with our values.

Inclusive: We strive to be a museum of many voices in dialogue.

Passionate: We believe working with art is more than a job or trusteeship - it's a way of life.

Brave: We are committed to approaching our work with courage and a sense of adventure, always ready to explore new perspectives.

Empathic: We aim to act like a person, not an institution.

SFMOMA is a place for the infinitely curious to explore, support, and experience the art of our time. We believe that modern and contemporary art can influence the way we think, view the world, and embrace the many voices and perspectives around us. We aspire to foster an environment that elicits joy, nurtures a sense of belonging and purpose—where difference is seen as a strength, and every one is appreciated for their whole self.

Schedule: On-Call, fully onsite

Under the supervision of the Museum Store Manager and direction of the Assistant Store Manager, the Museum Store Associate I is expected to provide exceptional customer service to visitors of the SFMOMA Museum Store by creating a welcoming and inclusive retail environment. The Museum Store Associate I is passionate and well versed in product knowledge and actively engages with shoppers to assist in product selection. Museum Store Associates also serve as ambassadors to SFMOMA and are enthusiastic to share knowledge about exhibitions, programs and membership while interfacing with the public.

Responsibilities & Duties

• Provide courteous, friendly service on the selling floor
• Actively approach and advise customers on product
• Ring up sales at register and bag purchases; verify credit cards, and address patron inquiries
• Open and close registers
• Stock sales floor with merchandise from inventory back stock areas; perform periodic inventory of stock
• Maintain neat appearance of store by organizing supplies, shelves and displays, and straightening merchandise
• Clean counters, fixtures and sales floor daily, including dusting, vacuuming and trash disposal
• Assist in preparing merchandise for sales floor including labeling, rolling posters, sales stickers, etc.
• Maintains a high level of Museum and product-related knowledge
• Participates in all SFMOMA and Store related training
• Maintain awareness and follow the loss prevention, security, and safety guidelines
• Assist with other Museum Store duties, as assigned

Qualifications & Skills

• High school diploma required, with demonstrated knowledge in hospitality, art history or practice, education, or related fields a plus.
• Minimum of one (1) year of experience in retail sales required.
• Demonstrated confidence and enjoyment in interacting and working with the public.
• Ability to work quickly and with a sense of urgency during busy times.
• Ability to handle cash, operate a cash register and work with a computer inventory system.
• Ability to work effectively with the public and with co-workers.
• Demonstrated mathematical proficiency and ability to concentrate on details.
• Demonstrated punctuality and dependability.
• Ability to communicate problems and conduct constructive problem resolution.
• Commitment and ability to work varying schedules.

Working Conditions

• Must be able to lift up to 30 pounds.
• Must have flexible schedule, including evenings, weekends and holidays.
• Bending, twisting, reaching, pushing, pulling, and performing repetitive motions and standing and walking for up to 5 hours in a row may be required.

$24.92 - $24.92 an hour

$24.92 /hour (starting)

This is a union position subject to the provisions of the Collective Bargaining Agreement (CBA).

Job posting open date: 9/10/26

All jobs posted will remain open for at least five business days.

Location: San Francisco, 151 3rd Street.

Benefits: SF City Option, SFMOMA Membership, and more

At SFMOMA, we do not believe that any applicant can, or should, meet every qualification listed in a job posting. We are committed to welcoming applicants from all backgrounds and professional paths who are inspired to join a mission-driven, community-oriented organization grounded in inclusivity, passion, bravery, and empathy.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

SFMOMA is an equal opportunity employer that is committed to diversity, equity, inclusion, and accessibility. No person shall be discriminated against based on race, color, religion, gender, gender identity, age, genetic information, ancestry/national origin, marital status, disability, medical condition, HIV status, sexual orientation, veteran/military status, and any other category protected by federal or state law.

You may request reasonable accommodation if you are unable to or are limited in your ability to access job postings or provide additional information asked in the job posting.

You can request reasonable accommodation by contacting the People Team at [e-mail].