Museum Security Officer

Detroit Institute of Arts; Detroit (MI); On-site; USD 32,000 - 42,000; Full time

Job summary

Detroit Institute of Arts is hiring a Museum Security Officer to protect the collection and ensure life safety for visitors and staff. The role requires patrolling the museum, screening entrants and parcels, and documenting incidents as part of an ongoing commitment to security as a service.

The Officer will deescalate conflicts, provide strong customer service, and collaborate with multiple departments while maintaining detailed records and daily operations at the Detroit campus.

Qualifications

• Demonstrates collaboration across departments and external partners.
• Public speaking to groups and staff with clarity and confidence.
• Ability to deescalate tense situations calmly and professionally.
• Excellent customer service and attention to detail are required.

Responsibilities

• Patrol the museum to prevent theft, vandalism, hazards, or threats.
• Screen entrants and parcels to identify prohibited items.
• Observe and address suspicious activity and enforce rules.
• Document incidents in writing and distribute reports via email.
• Perform other duties as assigned.

Skills

Public Speaking

Deescalation

Customer Service

Attention to Detail

Team Collaboration

Communication

Adaptability

Written Communication

Microsoft Office 365

Microsoft Teams

Security Procedures

Education

CPR/First Aid/AED certification

Tools

Microsoft Teams

MS Office 365

Security Systems

Job description

Detroit Institute of Arts, 5200 Woodward Ave, Detroit, Michigan, United States of America

Job Description

Posted Monday, July 20, 2026 at 4:00 AM

JOB TITLE: Museum Security Officer

CLASSIFICATION: Full-Time, Non-Exempt

GENERAL SUMMARY

Under the supervision of the Supervisor, Protection Services, the Museum Security Officer serves as a member of the team that is responsible for maintaining life safety, protecting the collection, and providing exemplary “security as a service” to all visitors and staff at the museum. The Museum Security Officer communicates and enforces the policies and practices established for the protection and safety of museum staff, guests, physical structure, surrounding property and museum assets.

ESSENTIAL FUNCTIONS

• Patrol the museum collections, equipment, building and grounds to prevent and protect
• against theft, vandalism, hazard, or threat.
• Take immediate action to mitigate hazards and threats within the limits of policy, procedure,
• guidelines, and work instructions.
• Screen persons and parcels upon entry and exit into the museum to identify suspicious, prohibited, or otherwise restricted objects or materials from entering and exiting the museum.
• Observes conduct of staff and public to detect and immediately address suspicious activity and non-conformance of rules and regulations.
• Documents unusual or non-routine occurrences in writing and distributes reports via email.
• Perform other duties as assigned.

QUALIFICATIONS

EDUCATION AND EXPERIENCE

KNOWLEDGE, SKILLS , AND ABILITIES

• Demonstrated collaboration skills to work across departments and divisions internally and with diverse stakeholders externally .
• Demonstrated ability to speak publicly, including presenting or sharing information in a clear, effective, and engaging manner suited to the audience.
• Ability to calmly and professionally deescalate challenging situations with visitors.
• Demonstrated ability to provide strong customer service.
• Demonstrated flexibility and adaptability to changes in priorities based on operational need.
• Ability to share clear, effective, and professional information through talking or writing.
• Demonstrated ability to work with attention to detail and produce accurate results.
• Ability to maintain a stationary position and/or move for the majority of a shift.
• Experience with security systems and technologies is strongly preferred .
• Must have and maintain CPR/First Aid/AED certification or obtain certification within six (6) months of hire.
• Maintain punctual, regular and predictable attendance .
• Possess or be able to achieve basic understanding of security principles and best practices .
• Reliable transportation to and from work during all shifts and assignments.
• Must possess a demonstrated understanding of ethical business conduct and professional practices including maintenance and protection of confidential and sensitive information .
• Ability to respond calmly and make decisions in urgent anc emergency situations.
• Ability to work regular weekend, evening, and holiday hours .
• Must be proficient in the latest version of Microsoft Office 365.
• Must have proficiency in the use of remote work technology such as scheduling with, connecting to, and using digital collaboration platforms such as Microsoft Teams.
• Must be able to establish and maintain professional, productive and courteous interactions that promote positive teamwork . This encompasses going beyond giving and receiving instructions and includes but is not limited to (a) performing work activities requiring interacting or speaking with others; and (b) responding appropriately to constructive feedback or suggestions for improvement from a supervisor .

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Upon receiving notice, reasonable accommodations may be made, if possible, to enable individuals with disabilities to perform the essential functions.

Must be able to work under varied conditions including stationary positions for long periods of time and walking and/or standing for the entire shift based on assignment. While performing the duties of this job, the employee is regularly required to communicate and exchange accurate information using various methods including in-person and radio communication .

This job description describes the general nature of the duties and requirements of this job . It is not intended to be an exhaustive list or to limit the supervisor’s ability to modify work assignments as appropriate .

THE DETROIT INSTITUTE OF ARTS IS AN EQUAL OPPORTUNITY EMPLOYER.

Detroit Institute of Arts, 5200 Woodward Ave, Detroit, Michigan, United States of America