Museum Sales Associate (Full-Time)

The HR Team; Baltimore (MD); On-site; USD 24,000 - 34,000; Full time

Benefits offered by this job

Free parking

Free family admission

Medical, dental, vision insurance

Paid time off

Retirement match after 6 months

Life and disability insurance

EAP & travel support

Grief counseling

Job summary

Port Discovery Children's Museum is seeking a full-time Museum Sales Associate to connect families, schools, and visitors with our programs. You will assist with reservations, payments, and guest experiences in a fast-paced setting at Baltimore's Inner Harbor.

This role supports Group Sales, Memberships, Box Office, Birthday Parties, and Overnights, with cross-training across Sales functions and potential reassignment based on needs.

Qualifications

• High school diploma or equivalent required.
• Minimum 2 years of professional work experience in sales, customer service, admissions, hospitality, or related fields.
• Strong customer service, communication, organization, and problem-solving skills; ability to manage multiple priorities.
• Comfortable handling payments and using CRM, ticketing or POS systems.
• Willing to work collaboratively and adapt to changing departmental needs; must be 18+ and pass background check.

Responsibilities

• Reservations & sales support across groups, memberships, and events.
• Box Office coverage, cash handling, and guest check-in.
• Maintain accurate records in the museum CRM and assist with reporting and promotions.

Skills

Customer service

Communication

Organization

Problem solving

Multitasking

Attention to detail

Payments handling

CRM systems

Team collaboration

Education

High school diploma

Tools

CRM systems

Ticketing systems

POS systems

Job description

Our Client - Port Discovery Children's Museum - one of the top children's museums in the United States and a leading cultural institution in Baltimore's Inner Harbor - is seeking a full-time Museum Sales Associate who has excellent customer service and communication skills.

At Port Discovery, we create experiences that ignite imagination, inspire learning, and nurture growth through play.

Position Summary:

The Museum Sales Associate plays an important role in connecting families, schools, community groups, and visitors with Port Discovery's programs and experiences. This position provides support across Group Sales, Memberships, the Box Office, Birthday Parties, and Overnights by assisting customers, processing reservations and payments, maintaining accurate records, and helping create exceptional guest experiences. The ideal candidate is customer-focused, organized, adaptable, and energized by working in a fast-paced environment that serves children and families.

Museum Sales Associates are cross-trained across Sales functions and may be assigned to different areas based on customer volume, staffing, and departmental priorities.

Schedule:

This is a full-time position, 40 hours per week. The schedule will be Mondays, Tuesdays, Thursdays, Fridays and Saturdays. However, flexibility is needed based on museum needs. Additional availability during holidays, special events, trainings, staff meetings, and occasional evenings is expected.

Compensation:

The starting pay rate is $21 per hour.

Why Join Port Discovery?

At Port Discovery, you'll help create memorable experiences for thousands of children and families each year. Whether welcoming first-time visitors, assisting schools with educational programs, or helping families celebrate special occasions, you'll play a meaningful role in advancing our mission to ignite imagination, inspire learning, and nurture growth through play.

Sampling of Responsibilities Include:

Reservations & Sales Support

• Responds to customer inquiries by phone, email, and in person, providing accurate information on Sales products, pricing, availability, and policies.
• Processes reservations, payments, changes, confirmations, and other routine transactions across Group Sales, Membership, Birthday Parties, Overnights, and other revenue lines.
• Builds customer relationships through timely follow-up and regular outbound sales activity, including cold calls and email outreach, to generate leads and support revenue goals.
• Maintains accurate customer and booking records in Veevart (the museum's CRM), including communication logs, payments, agreements, notes, and required documentation.

Box Office & Daily Sales Operations

• Provides scheduled Box Office coverage, including ticket and membership sales, guest check-in, and general customer assistance.
• Performs cash-handling responsibilities, including register transactions, cash counts, reconciliation, and opening or closing procedures as assigned.
• Leads daily group check-in, ensuring accurate reservations, attendance, payments, and an efficient guest arrival experience.

Department Support

• Maintains working knowledge of Sales products, promotions, policies, and procedures through ongoing training and cross-training.
• Participates in Sales meetings and communicates customer feedback, recurring issues, leads, and operational needs to Sales leadership.
• Supports Sales Managers and the Associate Director with reporting, customer follow-up, promotions, and other revenue-generating activities.

Minimum Qualifications:

• High school diploma or equivalent required.
• Minimum 2 years of professional work experience, specific experience in sales, customer service, admissions, hospitality, administration, or a related field preferred.
• Strong customer service, communication, organization, and problem-solving skills.Ability to manage multiple priorities with accuracy and attention to detail.
• Comfortable handling payments and working with CRM, ticketing, or point-of-sale systems.
• Ability to work collaboratively and adapt to changing departmental needs
• Must be 18 years of age and able to pass a criminal background check.

Benefits:

Port Discovery provides you with the opportunity to make a difference in the community and in the lives of children. Additional benefits include:

• Free parking
• Free admission to the Museum for family
• Group medical, dental and / or vision insurance options
• Vacation, personal and sick leave
• Retirement savings with Museum match after 6 months
• Museum provided life and disability insurance, as well as EAP, travel assistance and grief counseling support

Physical Demands & Work Environment:

Must be able to meet physical demands of job to include frequent sitting as this is mostly an office and sedentary position. Plus, includes use of hands to finger, handle, or feel and talk or hear. This position requires fine dexterity for computer keyboard and calculator usage. The employee is regularly required to communicate professionally in person, over the telephone, through email and other electronic means. The employee occasionally is required to stand, walk, and reach with hands and arms. The employee must occasionally lift and/or move up to 20 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.

Work is performed indoors, and the noise level is usually moderate to high. Must be comfortable working amongst small groups of children and caregivers.

To learn more about Port Discovery Children's Museum, visit https://www.portdiscovery.org/. Port Discovery is an Equal Opportunity Employer.

Port Discovery Children's Museum conducts a criminal background check after a conditional job offer.