Museum Safety & Visitor Experience Specialist

RISD - Rhode Island School of Design; United States; On-site; USD 21,000 - 29,000; Part time

Job summary

Rhode Island School of Design (RISD) seeks a part-time Museum Security Officer to create a positive and welcoming experience by assisting visitors, and ensuring the safety and security of the Museum’s property by conducting continuous patrols of the premises.

The RISD Museum values social equity and inclusion and requires a CPR/AED course completion. This on-campus role operates 20-25 hours weekly with shifts including Thursday, Friday, Saturday, and Sunday. Union: Museum Guards Association.

Qualifications

• High School diploma or GED required.
• Strong communication skills and dependability.
• Must have demonstrated customer service skills.
• Minimum of one year customer service experience in a service-oriented environment required.
• Previous security or related work experience preferred.
• Ability to work independently and within a team.
• Ability to complete written reports; follow standard operating procedures; and interact with visitors in a courteous and respectful manner while ensuring the safety of patrons and art.
• Required to obtain a CPR/AED course completion through training provided by the Museum.

Responsibilities

• Museum Safety: Provide routine protection of galleries, visitors, and school tour groups by making continuous tours throughout the Museum, and informing visitors of museum rules.
• Customer Service: Utilize knowledge of RISD Museum and RISD community to help answer routine customer service questions and visitor inquiries regarding Museum events, exhibitions and gallery locations.
• Collection Safety: Provide protection for our collection by communicating collection safety rules to visitors, and report missing or damaged art work immediately.
• Visitor Escort: Ensure contractors working within the Museum that you are assigned to escort are operating within the appropriate safety and security guidelines for Museum Operations.
• Emergency Response: Ensure conditions are safe for visitors. Report any problems or exceptions immediately. Provide initial response and assistance during emergency incidents, including fire, medical, and security.

Skills

Customer service

Communication skills

Teamwork

Dependability

Written reports

Education

High School diploma or GED

Job description

Rhode Island School of Design (RISD) seeks a part-time Museum Security Officer to create a positive and welcoming experience by assisting visitors, and ensuring the safety and security of the Museum’s property by conducting continuous patrols of the premises.

The RISD Museum values social equity and inclusion and requires a CPR/AED course completion. This on-campus role operates 20-25 hours weekly with shifts including Thursday, Friday, Saturday, and Sunday. Union: Museum Guards Association.