Museum Operations & Visitor Experience Lead

New England Museum Association; Dedham, Northern (MA, KY); Hybrid; USD 55,000 - 65,000; Full time

Job summary

The Fairbanks House Museum in Dedham, Massachusetts seeks an energetic, organized Museum Operations Manager to lead the day-to-day operations, oversee staff and volunteers, and coordinate programs and fundraising initiatives. You will guide daily operations, staff, and facilities while ensuring an outstanding visitor experience at one of America’s oldest historic sites.

You’ll work with a highly engaged Board, volunteers, and community partners to transform strategic goals into measurable

Qualifications

• Bachelor's degree or equivalent professional experience in nonprofit administration, museum studies, historic site management, business administration, or a related field.
• Experience leading operations, projects, staff, or volunteers.
• Excellent organizational and project management skills.
• Strong written and verbal communication abilities.
• Ability to manage multiple priorities while maintaining attention to detail.
• Proficiency with common office software and digital collaboration tools.
• Experience working in a museum, historic site, cultural institution, or nonprofit organization.
• Volunteer management and event planning experience.
• Familiarity with donor databases, membership programs, grant administration, or fundraising support.

Responsibilities

• Lead day-to-day museum operations and visitor services.
• Support museum staff and volunteers.
• Coordinate public programs, special events, and educational activities.
• Manage membership, donor, volunteer, and organizational records.
• Oversee operational planning, scheduling, and Board project implementation.
• Coordinate facility maintenance, preservation projects, and contractor activities.
• Support fundraising efforts, grant administration, and membership initiatives.
• Prepare reports and communicate organizational progress to the President and Board.
• Foster a collaborative, welcoming, and mission-focused culture for visitors, staff, volunteers, and Board of Directors.

Skills

Organizational skills

Project management

Communication skills

Nonprofit/museum operations

Education

Bachelor's degree or equivalent professional experience

Job description

The Fairbanks House Museum in Dedham, Massachusetts seeks an energetic, organized Museum Operations Manager to lead the day-to-day operations, oversee staff and volunteers, and coordinate programs and fundraising initiatives. You will guide daily operations, staff, and facilities while ensuring an outstanding visitor experience at one of America’s oldest historic sites.

You’ll work with a highly engaged Board, volunteers, and community partners to transform strategic goals into measurable