Museum Operations Lead — Programs, Volunteers & Visitor Experience

Massachusetts Nonprofit Network; Dedham (MA); On-site; USD 55,000 - 65,000; Full time

Job summary

The Fairbanks House Museum seeks an experienced Museum Operations Manager to lead daily operations and visitor services in Dedham, MA, ensuring smooth execution of Board-approved priorities.

You will support staff and volunteers, coordinate programs and events, and manage records, while overseeing planning, scheduling, and contractor activities. This role emphasizes collaboration, meticulous organization, and public-facing leadership.

Qualifications

• Bachelor's degree or equivalent in nonprofit administration, museum studies, historic site management, business administration, or a related field.
• Experience leading operations, projects, staff, or volunteers.
• Excellent organizational and project management skills.
• Strong written and verbal communication abilities.
• Ability to manage multiple priorities while maintaining attention to detail.
• Proficiency with common office software and digital collaboration tools.

Responsibilities

• Lead day-to-day museum operations and visitor services.
• Support museum staff and volunteers.
• Coordinate public programs, special events, and educational activities.
• Manage membership, donor, volunteer, and organizational records.
• Oversee operational planning, scheduling, and Board project implementation.
• Coordinate facility maintenance, preservation projects, and contractor activities.
• Support fundraising efforts, grant administration, and membership initiatives.
• Prepare reports and communicate organizational progress to the President and Board.
• Foster a collaborative, welcoming, and mission-focused culture for visitors, staff, volunteers, and Board of Directors.

Skills

Operations leadership

Project management

Organizational skills

Communication

Multitasking

Education

Bachelor's degree or equivalent in nonprofit administration, museum studies, historic site management, business administration, or related field

Tools

Office software

Digital collaboration tools

Job description

The Fairbanks House Museum seeks an experienced Museum Operations Manager to lead daily operations and visitor services in Dedham, MA, ensuring smooth execution of Board-approved priorities.

You will support staff and volunteers, coordinate programs and events, and manage records, while overseeing planning, scheduling, and contractor activities. This role emphasizes collaboration, meticulous organization, and public-facing leadership.