Museum Lobby Ambassador – Coast Guard Museum

Ruchman and Associates, INC; New London (CT); On-site; USD 17,000 - 22,000; Full time

Job summary

Ruchman and Associates, Inc. is seeking a friendly Greeter for the National Coast Guard Museum to welcome visitors, distribute maps, and provide a brief orientation.

You will help manage check-in and lobby flow, guiding guests to galleries, restrooms, elevators, and other amenities. The role emphasizes excellent customer service, clear communication, and the ability to stand in a busy lobby for several hours.

Qualifications

• A high school diploma or equivalent.
• At least one year of experience in a customer-facing receptionist, retail, hospitality, tourism, admissions, or visitor-services role.
• Ability to stand or move in a busy lobby for four to six hours and communicate using a warm, clear, and audible voice.
• Excellent customer-service, interpersonal communication, orientation, and wayfinding skills.
• Ability to welcome and assist visitors in more than one language is highly desirable.

Responsibilities

• Proactively greet every guest, distribute maps and approved visitor materials, and provide a short museum orientation.
• Support admission or check-in procedures and manage queues to promote safe, orderly, and efficient entry during normal and high-volume periods.
• Provide clear directions to galleries, restrooms, elevators, lockers, cafes, tour locations, programs, and other museum amenities.
• Coordinate with the Visitor and Event Coordinator to remain informed about daily programs, schedule changes, special events, gallery closures, and temporary access limitations.
• Communicate basic gallery rules, check-in policies, and prohibited-item requirements before visitors enter museum spaces.
• Provide Government-approved information about museum programs, events, exhibitions, and authorized membership or support opportunities.
• Identify and assist lost visitors, families with strollers, school groups, and guests requiring accessible routes or other accommodations.
• Maintain situational awareness in the lobby and promptly report safety, security, visitor-flow, or facility concerns through established procedures.
• Keep the reception and lobby area orderly and ensure approved brochures, maps, schedules, and visitor materials remain stocked.
• Log recurring visitor questions, concerns, and complaints to help improve orientation, check-in, signage, and lobby operations.
• Assist with setup and removal of signage, stanchions, equipment, and visitor materials for special lobby events and programs.

Skills

Customer service

Wayfinding

Interpersonal communication

Multilingual

Professional demeanor

Education

High school diploma

Job description

Ruchman and Associates, Inc. is seeking a friendly Greeter for the National Coast Guard Museum to welcome visitors, distribute maps, and provide a brief orientation.

You will help manage check-in and lobby flow, guiding guests to galleries, restrooms, elevators, and other amenities. The role emphasizes excellent customer service, clear communication, and the ability to stand in a busy lobby for several hours.