Museum Guest Experience Lead

uchicago; Chicago (IL); On-site; USD 30,000 - 33,000; Full time

Job summary

The Smart Museum of Art in Chicago is seeking a Guest Services Team Lead to oversee front-line operations, manage staff including students, and protect the museum’s art objects while delivering an exceptional visitor experience.

You will coordinate scheduling, training, and performance feedback; work with campus and exhibition teams; and serve as a primary keyholder for opening/closing and after-hours events.

Qualifications

• 2–5 years of work experience in a related guest-facing role.
• Experience in museum or cultural institution guest services preferred.
• Strong communication and customer service orientation.

Responsibilities

• Recruit, hire, train, and manage guest services staff and students.
• Schedule staffing and oversee daily front desk and gallery operations.
• Provide coaching and performance feedback to staff and maintain safety protocols.
• Coordinate with other departments on exhibitions and trainings.
• Serve as primary keyholder for opening/closing and after-hours events.

Skills

Customer service

Public speaking

Leadership

Staff training

Communication

Education

College or university degree in a related field

Vocational training or equivalent experience

Tools

Windows OS

Microsoft Office

Job description

The Smart Museum of Art in Chicago is seeking a Guest Services Team Lead to oversee front-line operations, manage staff including students, and protect the museum’s art objects while delivering an exceptional visitor experience.

You will coordinate scheduling, training, and performance feedback; work with campus and exhibition teams; and serve as a primary keyholder for opening/closing and after-hours events.