Museum Experiences Coordinator

Jewish Federation of Cincinnati; Cincinnati (OH); On-site; USD 21,000 - 25,000; Part time

Job summary

The Jewish Federation of Cincinnati is seeking a part-time Museum Experiences Team Member for the Nancy and David Wolf Holocaust & Humanity Center in Cincinnati, OH.

You will serve as a lead ambassador, guiding visitors, and leading school and community tours within our education program.

Qualifications

• Bachelor’s degree preferred or relevant experience considered.
• Weekend emphasis with some evenings and events.
• Customer service and guest services experience preferred.
• Public speaking, storytelling, or tour experience valued.
• Friendly, organized multitasker who can handle logistics.
• Strong interpersonal and written/oral communication skills.
• Team player who can also work independently.
• Experience with point-of-sale software.
• Ability to engage diverse groups; ADA awareness.
• Passion for Holocaust and humanity education.

Responsibilities

• Serve as lead ambassador of HHC to guests, embodying the mission.
• Maximize visitor experience as first point of contact.
• Interpret and highlight lobby, artifacts, and exhibits.
• Lead museum tours for students and community groups.
• Collaborate with education team on special projects.
• Promote museum programming and initiatives to visitors.
• Manage point-of-sale software to sell tickets.
• Oversee museum tech/ops to ensure smooth operation.
• Daily cleaning and maintenance for optimum guest experiences.
• Observe visitor flow and exhibit interactions.
• Gather visitor feedback on-site.
• Generate attendance and experience reports.
• Maintain relationships with safety, guest services, and maintenance.

Skills

Public speaking

Customer service

Tour experience

Communication skills

Multitasking

Team player

Independent work

ADA awareness

Education

Bachelor’s degree preferred

Tools

POS software

Job description

Position: Museum Experiences Coordinator

Location: Cincinnati, OH

Job Id: 1414

# of Openings: 1

Job Title: Museum Experiences Team Member

Department: Education

The Nancy and David Wolf Holocaust & Humanity Center (HHC) is a world class museum and educational organization dedicated to ensuring the lessons of the Holocaust inspire action today. We are seeking a part-time. Museum Experiences Team Members to join our dedicated team of educators and be an ambassador of our mission.

Responsibilities

• Serve as a lead ambassador of HHC to all guests, exemplifying and embodying the spirit of our mission, being a role model of kindness and hope.
• Maximize the visitor experience as their first point of contact.
• Elevate HHC’s museum experience through interpreting and highlighting the museum’s lobby, artifacts, and exhibits.
• Lead engaging museum tour experiences for students and community groups within HHC’s established framework of tour offerings.
• Work collaboratively with the education team on special projects.
• Communicate and promote museum programming and initiatives to visitors.
• Manage point of sale software to sell tickets to visitors.
• Manage technology and operations in the museum to problem solve and ensure everything is working correctly.
• Daily cleaning and maintenance of museum to ensure optimum guest experiences.
• Observe and capture visitor flow and interactions with exhibits.
• Capture visitor feedback through on-site surveying.
• Create and generate reports on attendance and visitor experiences.
• Maintain relationship with public safety, guest services, and maintenance.
• Knowledge of emergency & evacuation procedures.
• Other duties as assigned.

Ideal Experience & Abilities

• Bachelor’s degree preferred but relevant experience and customer service skills to be strongly considered.
• Predominantly weekends with additional hours on evenings and at special events. Hours may vary between peak and non-peak tour season.
• Demonstrated experience in customer service & guest services preferred.
• Public speaking, performing arts/theater, or tour experience (a storyteller).
• A friendly, organized multi-tasker who is self-motivated and adaptable, able to handle logistics.
• Excellent interpersonal, organizational, and written and oral communication skills.
• Team player who can also work independently.
• Experience with point-of-sale software.
• Ability to work with diverse groups of individuals.
• Familiar with ADA compliance and best practices for guest experiences.
• Passion for Holocaust and humanity education.

Compensation

$15/hour for weekday shifts. $18/hour for weekends. Up to 25 hours per week.

Pay Range: $15 - $18 per hour