Museum Experiences Coordinator

The Jewish Federation of Cincinnati; Cincinnati (OH); On-site; USD 21,000 - 25,000; Part time

Job summary

The Nancy and David Wolf Holocaust & Humanity Center (HHC) in Cincinnati is seeking part-time Museum Experiences Team Members to join our education team and serve as ambassadors of our mission.

Responsibilities include greeting guests, leading school and community tours, promoting programs, managing ticket sales with the point-of-sale system, maintaining the space, observing visitor flow, and providing feedback.

Qualifications

• Bachelor’s degree preferred but relevant experience and customer service skills to be strongly considered.
• Predominantly weekends with additional hours on evenings and at special events. Hours may vary between peak and non-peak tour season.
• Demonstrated experience in customer service & guest services preferred.
• Public speaking, performing arts/theater, or tour experience (a storyteller).
• A friendly, organized multi-tasker who is self-motivated and adaptable, able to handle logistics.
• Excellent interpersonal, organizational, and written and oral communication skills.
• Team player who can also work independently.
• Experience with point-of-sale software.
• Ability to work with diverse groups of individuals.
• Familiar with ADA compliance and best practices for guest experiences.
• Passion for Holocaust and humanity education.

Responsibilities

• Serve as a lead ambassador of HHC to all guests, exemplifying and embodying the spirit of our mission, being a role model of kindness and hope.
• Maximize the visitor experience as their first point of contact.
• Elevate HHC’s museum experience through interpreting and highlighting the museum’s lobby, artifacts, and exhibits.
• Lead engaging museum tour experiences for students and community groups within HHC’s established framework of tour offerings.
• Work collaboratively with the education team on special projects.
• Communicate and promote museum programming and initiatives to visitors.
• Manage point of sale software to sell tickets to visitors.
• Manage technology and operations in the museum to problem solve and ensure everything is working correctly.
• Daily cleaning and maintenance of museum to ensure optimum guest experiences.
• Observe and capture visitor flow and interactions with exhibits.
• Capture visitor feedback through on-site surveying.
• Create and generate reports on attendance and visitor experiences.
• Maintain relationship with public safety, guest services, and maintenance.
• Knowledge of emergency & evacuation procedures.
• Other duties as assigned.

Skills

Customer service

Public speaking

Tour experience

Team player

Interpersonal communication

Organizational skills

Education

Bachelor’s degree preferred

Tools

Point-of-sale software

Job description

Location: Cincinnati, OH

Job Id:1414

# of Openings:1

Department: Education

The Nancy and David Wolf Holocaust & Humanity Center (HHC) is a world class museum and educational organization dedicated to ensuring the lessons of the Holocaust inspire action today. We are seeking a part-time. Museum Experiences Team Members to join our dedicated team of educators and be an ambassador of our mission.

Responsibilities

• Serve as a lead ambassador of HHC to all guests, exemplifying and embodying the spirit of our mission, being a role model of kindness and hope.
• Maximize the visitor experience as their first point of contact.
• Elevate HHC’s museum experience through interpreting and highlighting the museum’s lobby, artifacts, and exhibits.
• Lead engaging museum tour experiences for students and community groups within HHC’s established framework of tour offerings.
• Work collaboratively with the education team on special projects.
• Communicate and promote museum programming and initiatives to visitors.
• Manage point of sale software to sell tickets to visitors.
• Manage technology and operations in the museum to problem solve and ensure everything is working correctly.
• Daily cleaning and maintenance of museum to ensure optimum guest experiences.
• Observe and capture visitor flow and interactions with exhibits.
• Capture visitor feedback through on-site surveying.
• Create and generate reports on attendance and visitor experiences.
• Maintain relationship with public safety, guest services, and maintenance.
• Knowledge of emergency & evacuation procedures.
• Other duties as assigned.

Ideal Experience & Abilities

• Bachelor’s degree preferred but relevant experience and customer service skills to be strongly considered.
• Predominantly weekends with additional hours on evenings and at special events. Hours may vary between peak and non-peak tour season.
• Demonstrated experience in customer service & guest services preferred.
• Public speaking, performing arts/theater, or tour experience (a storyteller).
• A friendly, organized multi-tasker who is self-motivated and adaptable, able to handle logistics.
• Excellent interpersonal, organizational, and written and oral communication skills.
• Team player who can also work independently.
• Experience with point-of-sale software.
• Ability to work with diverse groups of individuals.
• Familiar with ADA compliance and best practices for guest experiences.
• Passion for Holocaust and humanity education.

Compensation

$15/hour for weekday shifts. $18/hour for weekends. Up to 25 hours per week.