Museum Experience Associate

City of Hastings; Hastings (NE); On-site; USD 17,000 - 21,000; Part time

Job summary

City of Hastings is seeking a part-time Museum Attendant to welcome visitors, provide information on exhibits, and assist with sales of tickets, memberships, and merchandise. The role includes maintaining a clean, safe, and welcoming environment and guiding guests in accessing the building.

The position requires strong customer service, cash handling, and basic computer skills, with bi-lingual (Spanish) preferred. Work hours are approximately 20–29 per week, including evenings and weekends.

Qualifications

• Strong customer service and cash handling skills; basic computer experience required.
• Bi-lingual (Spanish) preferred.

Responsibilities

• Welcome and engage with museum visitors and guide them to access the building, sharing accurate information about the museum’s mission, history, collections and exhibits.
• Initiate and complete sales transactions on the TAM POS System with accurate cash handling and end-of-day drawer balancing.
• Perform cleaning tasks across the building including floors, mirrors, doors, restrooms, exhibit cases, and debris removal to keep the space safe and welcoming.
• Follow Hastings Museum policies to ensure safety of collections, property, and visitors; monitor with surveillance and report incidents as needed.
• Ensure Lied Theatre system is ready and operating correctly before each show.

Skills

Customer service

Cash handling

Computer experience

Tools

TAM POS System

Job description

City of Hastings
1228 North Denver Avenue
Hastings, NE 68901 [phone]

SUMMARY

Actively promote a positive visitor experience throughout their stay. This includes greeting guests, understanding, promoting, and answering questions about all the Museum offers; selling tickets, memberships, and merchandise; and ensuring they are entering a clean, safe, welcoming, and well-kept environment.

qualifications

Strong customer service and cash handling skills, as well as computer experience required. Bi-lingual (Spanish) is preferred.

Essential Functions of the Job

• Welcome and engage with museum visitors and guide them to accessing the building to get the most out of their visit. Effectively share accurate information on the museum’s mission, history, collections, and exhibits. Actively promote events, programs, shows, and memberships. Efficiently respond to visitor questions and concerns.
• Initiate and complete sales transactions on the TAM POS System with a high level of accuracy, correctly counting back change for cash sales, and the ability to balance drawers at the end of the day.
• Perform cleaning tasks in the building include vacuuming, sweeping, and mopping floors; cleaning and disinfecting mirrors, doors, railings and other hard surfaces throughout the building; cleaning, disinfecting, and restocking restrooms; cleaning glass and dusting exhibit cases; and removing trash and recycling to outdoor containers. Ensure the building and walkways are free of debris and other hazards, including removing snow from walks. Job requires using appropriate cleaning tools and products to ensure all aspects of the building are clean and safe, and communicating damage and repair needs appropriately.
• Follow and enforce Hastings Museum’s policies and procedures to ensure the safety of museum collections, property, and visitors. Ensure security using observation and surveillance systems. Report potential incidences of vandalism or theft to supervisor.
• Ensure Lied Theatre system is ready and operating correctly before each show.

See job description for complete information.

HOURS

Part-time; approximately 20-29 hours per week (may vary, depending on events and schedule). Hours include days, evenings and weekends with a willingness to work special events.

EOE/M/F/D/Drug & Alcohol Free Workplace/E-verify Participant
This position is subject to veteran's preference per Neb. statute 48-225 thru 48-227.

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