Museum Attendant (Full-Time)

MountainOne; North Adams (MA); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a dynamic Visitor Experience team as a Museum Attendant, where you will engage with visitors and share your passion for art and culture. This role is perfect for individuals who thrive in a vibrant environment and enjoy providing exceptional customer service. As a steward of the visitor experience, you will help create memorable moments at the museum, from assisting with exhibitions to promoting programs and events. Your contributions will foster connections between visitors and the artwork on display, ensuring everyone has the best possible experience. If you are enthusiastic, personable, and eager to learn, this opportunity is for you.

Qualifications

• Strong customer service skills are essential for engaging with visitors.
• Ability to protect artworks and enforce museum policies.

Responsibilities

• Provide exceptional guest service and assist with museum operations.
• Engage with visitors to enhance their experience and promote programs.
• Monitor artworks and ensure compliance with museum policies.

Skills

Customer Service

Visitor Engagement

Art Protection Skills

Communication Skills

Education

High School Diploma or equivalent

Job description

Full-Time: 40 hours per week, Wednesday - Sunday (Availability must include weekends)

Job Summary

A Museum Attendant (MA) will be part of our Visitor Experience team, and requires a combination of customer service, visitor engagement, and basic art protection skills.

MAs are the stewards of the visitor experience at MASS MoCA. They enthusiastically and confidently share their knowledge about exhibitions and artists; promote performing arts and public programs; explain MASS MoCA’s history and architecture; invite visitors to explore the North Adams community and the Berkshires at large; and impart any other information that provides visitors the best possible experience at the museum and in the surrounding community.

MA team members will be trained to interact with diverse audiences, to foster connections between visitors and the works of art on view, and to encourage dialogue.

MAs ensure that artworks are protected and that visitors follow museum policies regarding parameters for food or drink in the galleries, as well as photography of and contact with artwork.

Museum Attendants report to the Visitor Experience Manager, who, through collaboration with staff across the institution, provides oversight for all museum attendant functions, ensuring that our visitor experience aligns with the museum’s mission.

The Museum Attendant will assist team members by working closely with the Visitor Experience Manager, Museum Attendant Coordinator and other department leads with current and new team training, scheduling changes, and other responsibilities as determined by the Visitor Experience leadership team.

Duties and Responsibilities:

• Demonstrates the highest level of guest service, remaining professional, personable, and engaging to all museum visitors and staff
• Assists with museum opening and/or closing operational procedures including, but not limited to: turning on artwork, projectors/monitors, gallery/building lights, refilling gallery guides, review daily reservation systems, special exhibits preparations, and when assigned, adjusting daily schedules and breaks
• Answer questions and provide exhibition content, museum information, and city history to visitors, helping visitors engage with the artwork, museum programs, and performances. After three months of employment and training, eligible to sign up to give public and /or private tours
• Ensure visitors are wearing proper admission stickers/wristbands
• Assists in training new team members
• Protects the artwork when posted in galleries, monitoring restricted items and visitor behavior for touching of art
• Completes daily art checks of exhibits and galleries
• Assists with exhibition reservations for specific installations (including using technology for reservations)
• Assists with managing visitor flow and control into exhibition reservation spaces for specific installations by ensuring efficient crowd control and line management
• Assists with wayfinding, providing directions and suggestions for best routes through the museum
• Work special events, performances, opening receptions, public programs, and other programs as assigned
• Promote museum membership; understand any special promotions and changes
• The Museum Attendant may be cross-trained in other visitor experience roles, including for Box Office support, and may be assigned job-share shifts as needed to support institutional needs
• Attend all mandatory department and institutional training/meetings
• Performing other duties as assigned or needed