MUNICIPAL & PROPERTY ASSESSING OPERATIONS PROGRAM COORDINATOR

State of New Hampshire

New Hampshire

On-site

USD 35,000 - 47,000

Full time

17 hours ago

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Benefits offered by this job

Dental Plan

Retirement benefits

Wellness program

Paid holidays and generous leave

Job summary

The State of New Hampshire, Department of Revenue Administration, Municipal & Property Division, seeks a full-time Operations Coordinator to manage assessing programs, supervise staff, and coordinate educational courses for local officials.

Responsibilities include processing certification applications, coordinating meetings, and ensuring compliance with state regulations while maintaining confidentiality and public access. Requires broad knowledge of NH laws and strong communication skills.

Qualifications

Equivalent combination of education and experience after high school in business administration, project management, office administration, or related field.
Ability to communicate effectively orally and in writing; supervise and coordinate work.
Willingness to travel statewide and comply with background screening requirements.

Responsibilities

Process applications by examining documentation for the DRA Appraiser Certification Program; assess compliance with RSAs and rules.
Coordinate meetings, prepare minutes, maintain communications via email and the DRA website.
Coordinate educational courses and curriculum for DRA certification; schedule sessions and handle registrations and materials.
Assign and monitor work of staff, provide training, and implement procedures to increase productivity.
Maintain records, manuals, and division administrative rules; ensure confidentiality and proper disclosure of information.
Respond to inquiries from taxpayers and municipalities; provide timely, professional information.

Skills

Project management

Communication skills

Organizational skills

Public interaction

Education

Business administration

Project management

Office administration

Job description

State of New Hampshire Job Posting

Department of Revenue Administration

Municipal & Property Division

109 Pleasant Street

Concord, NH 03301

Municipal & Property Assessing Operations Programs Coordinator

Position #19962

$25.40/hour - $34.14/hour

See total compensation information at the bottom of announcement.

The State of New Hampshire, Department of Revenue, Municipal & Property Division has a full-time vacancy for 43-9060 Office Clerks, General - 6.

Summary

Plan, organize, and monitor all activities of the Assessing Standards and Current Use Boards. Supervises administrative operations of the timber and excavation tax program and assists in reviewing and coordinating the development of materials for workshops and seminars conducted by staff assigned to the Municipal and Property Division.

YOUR EXPERIENCE COUNTS: Each additional year of approved formal education may be substituted for one year of required work experience and/or each additional year of approved work experience may be substituted for one year of required formal education.

Other information:

MINIMUM QUALIFICATIONS

Education/Experience: Equivalent combination of 5 years of education and experience after completion of high school. Education and experience must be in business administration, project management, office administration, or related field.

License/Certification: Valid driver's license or access to transportation for statewide travel.

Other Requirements: Must comply with and receive favorable results for an initial check and periodic rechecks of criminal background history, which may include an FBI background review, a state background review, and a check with local law enforcement agencies.

Trainee Option: Not applicable

PREFERRED QUALIFICATIONS

Considerable knowledge of New Hampshire laws pertaining to specific program(s) supervised. Knowledge of individual and group behavior. Knowledge of current literature in the field is appropriate to the field of employment. Ability to plan, supervise, coordinate and direct the work of others. Ability to evaluate situations. Ability to communicate effectively orally and in writing. Ability to establish and maintain effective working relationships with co-workers, governmental agencies and the public. Must be willing to maintain appearance appropriate to assigned duties and responsibilities as determined by the agency appointing authority.

AFTER-HIRE REQUIREMENTS

None

CAREER ADVANCEMENT OPPORTUNITIES

In-Band Advancement Available: Yes No

Criteria: None

Broad Group Level Advancement Available: Yes No

Criteria: None

DISCLAIMERS

The supplemental job description lists the essential functions of the position and is not intended to include every job duty and responsibility specific to the position. An employee may be required to perform other related duties not listed on the supplemental job description provided that such duties are characteristic of that job title.

When applicable, the work of an employee in trainee status in this position shall be overseen by a fully qualified individual. An employee in trainee status shall meet the minimum qualifications within the period of time specified on the SJD, not to exceed one year of being hired into this position.

Responsibilities

Process applications by examining and evaluating documentation submitted for the Department of Revenue Administration (DRA) Appraiser Certification Program. Evaluate required documentation, including criminal record checks, to ensure compliance with established RSAs, Assessing Standards Board and Revenue Administrative Rules for determination of certification level of Approved DRA Certified Personnel. Identify deficiencies and propose changes in the DRA Appraiser Certification Program on processes and technology to facilitate improvement. Interpret and apply rules and regulations to bring forth to the Director non‑compliance matters. Present findings to the Director on suspensions, decertification or other disciplinary action. Maintain current and historical information on allegations against DRA Certified Appraisers.

Perform support, research and technical activities for the administratively attached Assessing Standards and Current Use Boards. Coordinate public and private meetings and locations, attend meetings, prepare agenda, take minutes and maintain communication through e‑mails and the DRA website. Interact with the public, legislators and other state personnel to share information and explain procedures, rules and policies. Ensure proper maintenance of all required records and documents to conform to state regulations and to provide adequate public access. Ensure that all information disseminated to the public is accurate and delivered in a timely and professional fashion and that all applicable rules of confidentiality are followed.

Coordinate educational courses (mini‑courses, State Statute classes and IAAO courses for DRA certification) offered by the Municipal and Property Division for the education of municipal officials, assessing company personnel and in‑house staff, to include designing and/or modifying curriculum, scheduling course dates and locations with applicable personnel, collecting registration forms and fees, maintaining attendance lists, and updating and preparing course presentations and handouts.

Assign and monitor work of gravel and timber support staff, provide training and develop and implement procedures to increase productivity. Conduct meetings to effectively communicate, coordinate and implement agency policies and procedures. Responsible for timely evaluating employee work performance, discussing expectations and goals and recommending incremental salary increases as appropriate.

Perform complex administrative support, including overseeing Division manual updates, compiling statutory reports and providing assistance with maintaining and drafting various division administrative rules. Maintain and update the Municipal permanent file and existing taxpayer and municipality assistance documents (i.e. Tax Collector’s Manual, Technical Assistance); maintain division website including updating pages with current reports and new information.

Gather, verify, log and file data from 259 municipalities to prepare monitoring and assessment review reports for use by division directors and supervisors, the Commissioner and Assistant Commissioner, the Legislature and other state agencies. Review and communicate DRA community action reports with the State’s municipalities.

Respond accurately and timely to phone calls, e‑mails and routine letters from taxpayers, municipalities and assessing officials pertaining to municipal and property technical inquiries; distribute phone calls to appropriate personnel.

Demonstrate behavior consistent with the Department’s Code of Respect in the Workplace, and uphold the Department’s core values of respect and teamwork. Demonstrate compliance with Department policies and procedures.

Maintain strict adherence to the departmental laws and regulations pertaining to confidentiality of all tax information obtained from records, files, tax returns, and departmental investigations. Instruct division personnel in the confidentiality requirements of the various tax laws administered by the department.

For further information please contact Kerrileigh Schroder, Assistant Director Municipal & Property, at kerrileigh.schroeder@dra.nh.gov or 603-230-5960

TOTAL COMPENSATION INFORMATION

The State of NH total compensation package features an outstanding set of employee benefits, including:

HMO or POS Medical and Prescription Drug Benefits

The actual value of State-paid health benefits and the amount of employee health benefit contributions may vary depending on the type of plan selected and the bargaining unit with which a position is associated.

See this link for details on State-paid health benefits

https://www.das.nh.gov/hr/benefits.aspx

Value of State's share of Employee's Retirement: 12.87% of pay

Other Benefits