FINANCIAL RESPONSIBILITY DATA CONTROL CLERK

The State of New Hampshire; Concord (NH); On-site; USD 25,000 - 32,000; Full time

Benefits offered by this job

Health benefits

State retirement plan

Paid holidays and leave

Flexible schedules

Job summary

The State of New Hampshire, Department of Safety, Division of Motor Vehicles, Bureau of Financial Responsibility, is hiring a Financial Responsibility Data Control Clerk to monitor, review, and process motor vehicle documentation with accuracy.

This full-time, non-exempt position located in Concord requires data-entry skills, strong customer service, and flexibility for varied schedules; thorough training will be provided and successful applicants must pass background checks.

Qualifications

• Equivalent combination of education and work experience after completion of high school.
• Must pass fingerprint-based background and motor vehicle record checks.
• May require flexible schedule including early morning, evenings and/or weekend hours.
• May travel throughout the state to satellite offices.

Responsibilities

• Review the accuracy and authenticity of documentation for DMV transactions.
• Provide first-rate customer service to the public and DMV partners.
• Enter pertinent information into DMV databases and capture source documents.
• Respond to non-routine inquiries and perform problem-solving.
• Process and complete motor vehicle transactions with correct fees and receipts.
• Maintain cash drawer and petty cash and ensure daily accuracy.

Skills

Data entry

Customer service

Attention to detail

Education

High school diploma or equivalent

Tools

DMV databases

Data entry software

Job description

Financial Responsibility Data Control Clerk (Job ID: 53450)

State of New Hampshire Department of Safety Division of Motor Vehicles Bureau of Financial Responsibility

Location: 23 HAZEN DRIVE, SAFETY DMV BUILDING, MERRIMACK, CONCORD, NH 03301, US

Salary: $17.81/hour - $23.39/hour

Employment type: FULL-TIME

Work week: 37.5 hour

Contract type: Non-exempt

Summary: Monitors the control and review of transactions and documentation submitted to the Bureau of Financial Responsibility to ensure accuracy for data collection and input. Provides first-rate customer service to the general public and partners of the Division of Motor Vehicles (DMV).

*YOUR EXPERIENCE COUNTS:* Each additional year of approved formal education may be substituted for one year of required work experience and/or each additional year of approved work experience may be substituted for one year of required formal education.

MINIMUM QUALIFICATIONS

Education/Experience: Equivalent combination of 1 year of education and experience after completion of high school.

License/Certification: None

Other Requirements: 1. Must pass a fingerprint based criminal background check and motor vehicle record check in order to ensure suitability for exposure to confidential information. 2. May be required to work a flexible schedule including, but not limited to, early morning, evening and/or weekend hours. 3. May be required to travel throughout the state and work at various satellite offices for periods of time.

Trainee Option: Not applicable

PREFERRED QUALIFICATIONS: Experience in performing data entry work preferred.

AFTER-HIRE REQUIREMENTS: Selected candidate(s) will be required to attend and successfully complete an intensive multi-week training program of classroom and on-the-job training, with weekly evaluations to ensure compatibility, suitability and ability to learn the complex motor vehicle systems, computer systems, processes, procedures, forms and transactions, while providing first-rate customer service in an expedient, timely, accurate and polite manner in a high-volume customer service area or workstation. Continued employment is contingent upon successfully completing all aspects of the training program within the first six months of employment.

CAREER ADVANCEMENT OPPORTUNITIES

In-Band Advancement Available: ☐ Yes ☒ No

Criteria: none

Broad Group Level Advancement Available: ☐ Yes ☒ No

Criteria: none

DISCLAIMERS:

The supplemental job description lists the essential functions of the position and is not intended to include every job duty and responsibility specific to the position. An employee may be required to perform other related duties not listed on the supplemental job description provided that such duties are characteristic of that job title.

The work of an employee in trainee status in this position shall be overseen by a fully qualified individual. An employee in trainee status shall meet the minimum qualifications within the period of time specified on the SJD, not to exceed one year of being hired into this position.

Responsibilities: Reviews the accuracy of and determines the authenticity of a variety of documentation submitted to the Bureau of Financial Responsibility, to include abstracts, requests, reports, certificates and citations, in order to process a range of motor vehicle transactions. Verifies documentation submitted against database information to determine an identity match prior to processing transaction. Provides technical guidance to the general public to ensure completeness of submissions and makes contact with customers as necessary. Utilizes computerized hardware and software to electronically capture and store source documents in an electronic file format through data entry or other methodology. Retrieves and enters pertinent information into the DMV database(s). Provides information to the general public and DMV partners via phone, email and other electronic media regarding motor vehicle questions, laws, administrative rules, issues, and concerns, relative to the Bureau of Financial Responsibility and the DMV. Responds to non-routine inquiries by performing problem-solving, conducting additional research, contacting courts or police departments for information related to a conviction or issued citation or accident, and calculating suspension time. Refers more involved inquiries to supervisors. References system software, databases, DMV E-Manual, the Internet or other methodologies to research laws and rules, to review customer information and to accept payments. Completes customer transactions after all information and documentation is validated and determined to be complete and in compliance. Prioritizes incoming motor vehicle transactions from the general public through telephonic or other electronic media based on determination of applicable due dates and other time-sensitive criteria. Processes and completes transactions by collecting appropriate fees in various tender types and issuing receipts indicating payment has been made and accepted. Maintains a cash drawer and daily petty cash, including verifying petty cash prior to the state of each business day. Ensures that the daily petty cash and cash drawer are accurate and accounted for at all times. Provides customer service at a high-volume public counter, call center, customer service area or workstation by answering questions and/or processing a variety of motor vehicle related transactions. Ensures that all transactions, telephone calls and electronic media comply with the Privacy Act. Ensures that all processes and procedures are being completed in an efficient and timely manner in support of the Bureau of Financial Responsibility’s goals and objectives. Assists with responsibilities such as scheduling and prioritizing work assignments, assisting other employees and providing training in the absence of the supervisor.

*TOTAL COMPENSATION INFORMATION*

HMO or POS Medical and Prescription Drug Benefits:

The actual value of State-paid health benefits and the amount of employee health benefit contributions may vary depending on the type of plan selected and the bargaining unit with which a position is associated.

Value of State's share of Employee's Retirement: 12.87% of pay

Other Benefits:

• *Dental Plan at minimal cost for employees and their families ($500-$1800 value)
• *Flexible Spending healthcare and childcare reimbursement accounts
• *State defined benefit retirement plan and Deferred Compensation 457(b) plan
• *Work/life balance flexible schedules, paid holidays and generous leave plan
• *$50,000 state-paid life insurance plus additional low-cost group life insurance
• *Incentive-based Wellness Program (ability to earn up to $500)

EOE

TDD Access: Relay NH1-800-735-2964

For further information please contact Brandy Cassada, Administrator, at [e-mail] or 603-227-4001.

For assistance, contact the State of New Hampshire - Division of Personnel Monday through Friday 8:00 AM - 4:00 PM EST 603-271-3261 or [e-mail]