Multinational Service Manager (Received/Reverse Flow)

Zurich North America; San Francisco (CA); Hybrid; USD 98,000 - 161,000; Full time

Job summary

Zurich North America seeks a Multinational Service Manager to enhance service delivery in underwriting operations. The role involves overseeing Casualty and Motor business lines while ensuring customer satisfaction. Candidates should have significant industry experience, excellent communication skills, and a collaborative approach.

Benefits

Comprehensive employee benefits package

Career development opportunities

Short-term incentive bonuses

Qualifications

• Minimum 6 years of experience in Insurance, Underwriting, or Market Facing area.
• Zurich Certified Insurance Apprentice with Associate Degree is accepted.
• 8 or more years of relevant experience with a High School Diploma.

Responsibilities

• Manage an underwriting operations unit specializing in Casualty and Motor lines.
• Deliver international services to ensure positive customer experiences.
• Drive projects for improvements and efficiencies in service delivery.

Skills

Knowledge of the insurance industry

Strong presentation skills

Organizational skills

Relationship building

Negotiating

Education

Bachelors degree

High School Diploma or Equivalent

Job description

Multinational Service Manager (Received/Reverse Flow)

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Multinational Service Manager (Received/Reverse Flow)

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Direct message the job poster from Zurich North America

Zurich North America is hiring a Multinational Service Manager (Received/Reverse Flow) to join our international operations team at our office in Schaumburg IL. We are also open to hiring talent at any Zurich office location or remotely at the sole discretion of the hiring manager.

As a member Zurich’s Operations management team you will have the opportunity to manage an underwriting operations unit, specializing in Casualty and Motor lines of business, to aid in ensuring appropriate international program business service delivery decisions. Specifically, you will plan and deliver international services to customers and brokers to achieve a positive customer experience, drive projects/improvements/efficiencies, and help the team to absorb and sustain changes.

Basic qualifications:

• Bachelors degree and 6 or more years of experience in the Insurance, Underwriting or Market Facing area OR
• Zurich Certified Insurance Apprentice, including Associate Degree and 6 or more years of experience in the Insurance, Underwriting or Market Facing area OR
• High School Diploma or Equivalent and 8 or more years of experience in the Insurance, Underwriting or Market Facing area AND
• Knowledge of the insurance industry and the legal and regulatory environment
  
  

Preferred qualifications:

• Bachelors Degree
• Advanced knowledge of line/s (Casualty, Motor) of business
• Ability to manage and build rapport with team
• Excellent organizational, written, oral communication and presentation skills
• Advanced knowledge of the insurance industry and the legal and regulatory guidelines
• 6 months or more of supervisory or management experience
• Established Producer relationships
• Advanced skills in relationship building, active listening, needs analysis, and win-win negotiating
• Strong presentation skills and a solutions and service orientation
  
  

At Zurich, compensation for roles is influenced by a variety of factors, including but not limited to the specific office location, role, skill set, and level of experience. In compliance with local laws, Zurich commits to providing a fair and reasonable compensation range for each role. For more information about our Total Rewards, please click here. Additional rewards may encompass short-term incentive bonuses and merit increases. We encourage candidates with salary expectations beyond the provided range to apply as they will be considered based on their experience, skills, and education. The compensation indicated represents a nationwide market range and has not been adjusted for geographic differentials pertaining to the location where the position may be filled. The proposed salary range for this position is $98,300.00 - $161,000.00, with short-term incentive bonus eligibility set at 15%.

As an insurance company, Zurich is subject to 18 U.S. Code

• 1033.
  
  

A future with Zurich. What can go right when you apply at Zurich?

Now is the time to move forward and make a difference. At Zurich, we want you to share your unique perspectives, experiences and ideas so we can grow and drive sustainable change together. As part of a leading global organization, Zurich North America has over 150 years of experience managing risk and supporting resilience. Today, Zurich North America is a leading provider of commercial property-casualty insurance solutions and a wide range of risk management products and services for businesses and individuals. We serve more than 25 industries, from agriculture to technology, and we insure 90% of the Fortune 500. Our growth strategy is not limited to our business. As an employer, we strive to provide ongoing career development opportunities, and we foster an environment where voices are diverse, behaviors are inclusive, actions drive equity, and our people feel a sense of belonging. Be a part of the next evolution of the insurance industry. Join us in building a brighter future for our colleagues, our customers and the communities we serve. Zurich maintains a comprehensive employee benefits package for employees as well as eligible dependents and competitive compensation. Please click here to learn more.

Zurich in North America is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

Zurich does not accept unsolicited resumes from search firms or employment agencies. Any unsolicited resume will become the property of Zurich American Insurance. If you are a preferred vendor, please use our Recruiting Agency Portal for resume submission.

Location(s): AM - Illinois Virtual Office, AM - Addison, AM - Atlanta, AM - Boston, AM - Chicago, AM - Cleveland, AM - Dallas, AM - Denver, AM - Edina, AM - Gold River, AM - Greenwood Village, AM - Los Angeles, AM - Maitland, AM - Minneapolis, AM - Omaha, AM - Overland Park, AM - Owings Mills, AM - Philadelphia, AM - Pittsburgh, AM - Remote Work (US), AM - Rocky Hill, AM - Sacramento, AM - San Francisco, AM - Schaumburg, AM - Seattle, AM - Washington DC

Remote Working: Hybrid

Schedule: Full Time

Employment Sponsorship Offered: No

Linkedin Recruiter Tag:

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  General Business

• Industries

  Insurance and Financial Services

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