Multimedia Technician

TALENT Software Services; Cambridge (MA); On-site; USD 25,000 - 39,000; Part time

Job summary

TALENT Software Services seeks an AV Support Technician in Cambridge, MA to provide multimedia support for courses and events. You will set up and break down equipment, troubleshoot during classes, and assist with event coverage. Training on equipment, workflow, and space will be provided.

You will support faculty, students, and staff with projections, audio reinforcement in large classrooms, and recording sessions, ensuring high-quality audio and video. Evening/weekend shifts may be required.

Qualifications

• Two years of college or technical school or equivalent
• Working knowledge of audio, video, and multimedia technologies
• Strong customer service orientation
• Excellent communication skills

Responsibilities

• Support faculty, students, and staff with classroom multimedia and projection
• Assist with projection of teaching materials from various sources
• Ensure prompt and professional communications with instructors and staff
• Coordinate multimedia tech for course and event support
• Check out equipment and transport to classrooms and back to office
• Set up AV equipment to begin recording classes on time
• Record teaching with quality audio and video
• Maintain AV equipment and assist with scheduling coverage

Skills

Multimedia support

Customer service

Communication

Troubleshooting

Equipment setup

Education

Two years of college or technical school

Tools

Shure microphones

HD video cameras

HD LCD projectors

Crestron/Extron control systems

Dante DSP

Job description

Description

Provide multimedia AV support for courses and events. Includes videography, setup and breakdown of equipment, urgent AV troubleshooting during classes, and event support. Work will be assigned by department coordinators based on available shifts. Training on equipment, workflow, and space will be provided.

Responsibilities

• Support faculty, students, and staff in the use and care of classroom multimedia, including video projection from a variety of sources, audio reinforcement in large lecture classrooms, basic troubleshooting of sound systems, and digital video capture as directed by team leaders
• Assist faculty, students, and staff with projection of teaching materials from PowerPoint, Keynote, Google Sheets, YouTube, and other media sources
• Ensure prompt and professional communications with instructors, staff, and students
• Take direction from staff and leaders on assignments, policies, and protocols
• Help coordinate multimedia technology for course and event support
• Check out AV equipment and transport to and from classrooms
• Set up AV equipment to begin recording classes in a timely manner before each class begins
• Strike AV equipment once class has ended and check equipment back into main office
• Record teaching in classrooms and labs, panning and zooming to capture instructor movement and use of writing surfaces as required
• Ensure high-quality audio and video recording
• Help with maintenance of AV equipment
• Provide availability to shift coordinators to assist with scheduling in a timely manner
• Provide coverage for colleagues during absences

Basic Qualifications

• A minimum of two years of college or technical school
• Working knowledge of audio, video, and multimedia technologies
• Working knowledge of computer hardware, software, and connections to external devices
• Strong customer service orientation
• Excellent communication skills

Additional Qualifications

• Professional or educational background in multimedia or a technology-related field is a plus
• Familiarity with lavaliers, handheld mics, Shure wireless microphones, Client and/or Blackmagic HD video cameras, HD LCD projectors, Crestron/Extron integrated room control systems, and assistive listening systems preferred
• Familiarity with projecting content from Microsoft Windows, Mac, and internet media sources
• Ability to manage multiple tasks simultaneously and meet deadlines
• An employment record of reliability and strong attendance
• Ability to work with a range of clients and develop team solutions to service problems in a client-friendly and professional manner

Working Conditions

Some evening and/or weekend shifts may be required

Physical Requirements

Ability to lift 50 pounds, climb ladders, and swiftly transport equipment across campus

Key Qualifications

• A1/A2 experience
• Live audio mixing
• Experience with Dante or other DSP platform