Multimedia Systems Engineer II

Socket.dev; Houston (TX); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

HSA/FSA Accounts

Life & Disability Insurance

Critical Illness & Accident Insurance

ESOP

401(k) Plan

Paid Time Off & Holidays

Job summary

eMITS seeks a Multimedia Systems Engineer to support the Workplace & Collaboration Services (WCS) within NASA‑managed spaces. You will design, install, configure, and document Microsoft Teams Rooms certified equipment, ensuring secure, NASA‑compliant collaboration experiences.

Responsibilities include appliance-based system setup, project management, and ongoing technical analysis. Travel to centers for installation, acceptance, and surveys will be required; strong leadership and clear

Qualifications

• Requires BA/BS and 5 years related experience with certification in Microsoft Collaboration Systems.
• Must be a U.S. citizen.
• Experience installing Teams Rooms appliance‑based systems and certs.
• Familiar with NASA standards, 508 compliance, and energy guidance.

Responsibilities

• Design, install and configure Teams Rooms appliance systems.
• Manage multiple project tasks and provide reporting.
• Support hardware analysis, risk assessments and implementation plans.
• Participate in standards maintenance and NASA reviews.
• Coordinate with Product Owners and stakeholders; communicate clearly to non‑techs.
• Travel for site surveys, installation, and acceptance testing.

Skills

Systems engineering

Microsoft Teams Rooms

Project management

Technical leadership

Education

BA/BS degree

Certification in Microsoft Collaboration Systems

Tools

SharePoint Online

Intune enrollment

Job description

eMITS is seeking a Multimedia Systems Engineer to support the Workplace & Collaboration Services (WCS) in delivering innovative, consistent, and secure collaboration solutions. This role is responsible for engineering, installing, configuring, testing, and documenting Microsoft Teams Rooms (MTR)-certified equipment in NASA-managed collaboration spaces. The candidate must demonstrate hands‑on expertise, technical judgment, and strong leadership skills to ensure spaces are designed and operated in alignment with NASA standards and mission requirements.

eMITS is NASA’s enterprise‑level service for delivering multimedia, IT communication platforms, and digital content supporting the Agency’s mission. From capturing rocket launches to delivering enterprise IT solutions and digital outreach, eMITS integrates mission‑critical communications across NASA OCIO and OCOMM. This position offers a unique opportunity to directly support NASA’s mission to inspire discovery and share NASA’s story with the world.

JOB RESPONSIBILITIES:

• Design, install and configure Microsoft Teams Rooms certified, appliance‑based systems, including compute appliances, touch consoles, cameras, microphones, speakers, displays, and content ingest
• Manage multiple project tasks simultaneously and provide daily/weekly activity reporting.
• Provide support for technical analysis for new hardware systems, upgrades, risk assessments, and implementation plans.
• Participate in standards maintenance, assessment, and continual improvement, including commenting on NASA standards changes and hardware evaluation
• Participate in the review and technically evaluate custom/non‑standard room approaches, minimizing complexity and maximizing usability
• Contribute to system obsolescence planning, lifecycle tracking, and upgrade/replacement roadmaps (5–7 year planning horizon).
• Participate in engineering activities and meetings with Product Owners, customers, and stakeholders.
• Communicate technical concepts clearly to non‑technical stakeholders.
• Willingness to travel for face‑to‑face meetings, room installation/configuration/acceptance, technical evaluation/site survey, and center visits as needed
• Maintain relevant Microsoft Teams Rooms‑related certifications.

EDUCATION & WORK REQUIREMENTS:

• Requires minimum BA/BS and 5 years of related experience as well as hold a relevant certification for engineering Microsoft Collaboration Systems.

Minimum Requirements:

• Must be a U.S. citizen.
• Demonstrated experience installing, and configuring Microsoft Teams Rooms certified, appliance‑based systems, including compute appliances, touch consoles, cameras, microphones, speakers, displays, and content ingest
• Must possess current, relevant Microsoft Teams Rooms‑related certifications (must be maintained as technology and MTR device list evolves)
• Be familiar with Compliance with EPEAT, Section 508, and energy‑savings standards
• Proven familiarity in engineering collaboration spaces as complete audio/video systems, including room sizing, camera coverage, microphone pickup, speaker coverage, display readability, cabling, and signal flow
• Ability to understand engineering documentation and installation guides; experience with version‑controlled repositories (e.g., NASA SharePoint Online)
• Strong understanding of balancing functionality, interoperability, security, supportability, cost, and end‑user simplicity
• Experience with appliance‑based deployments that do not require third‑party AV control system infrastructure
• Expertise in network configuration, device enrollment (WCS Intune or equivalent), and compliance with Agency Security Configuration Standards
• Ability to evaluate spaces as complete systems, confirming usability, installation quality, lifecycle readiness, and operational handoff
• Knowledge and experience with installation verification and acceptance procedures, including camera capture/framing, microphone pickup and noise rejection, display readability, speaker coverage, and physical security
• Familiarity with Common Room Components requirements: resource mailbox/Entra ID join, one‑touch join touch panel, USB‑C/HDMI content ingest, secured cabling, cable cubby, dual network drops, dedicated power, and centralized management
• Understanding of developing and maintaining engineering documentation, installation guides, and end‑user training materials; ensuring Section 508 compliance
• Demonstrated ability to technically evaluate custom/non‑standard room approaches, minimizing complexity and maximizing usability
• Proven ability to participate in standards maintenance, assessment, and continual improvement, including commenting on NASA standards changes and hardware evaluation.
• Strong organizational, presentation, and customer service skills; ability to communicate technical concepts clearly to non‑technical stakeholders.
• Ability to think, plan, and work independently while meeting deadlines.
• Strong interpersonal skills with the ability to interact effectively with co‑workers, customers, and cross‑functional teams.
• Proven ability to manage multiple project tasks simultaneously and provide daily/weekly project reporting.
• Proficiency in Microsoft Office 365 (Word, Excel, PowerPoint, Outlook, Teams, OneNote, OneDrive), as well as SharePoint and Box.

Preferred Qualifications:

• Experience supporting NASA, aerospace, DoD, or other large federal technical environments.
• Industry‑recognized certifications in audio/video engineering, IT systems integration, or related fields
• Experience coordinating with NASA facility teams for needed building modifications like power, and network configurations.
• Experience supporting risk‑based decisions, system security plan documentation, and coordination with engineering and service delivery leads
• Experience providing training and training materials on collaboration and conference rooms
• Experience working in sensitive or mission‑critical environments, with awareness of federal IT security protocols and data handling standards.

ARES BENEFITS:

ARES offers a competitive compensation and benefit package. Full time employees may participate in:

• Medical Insurance
• Dental Insurance
• Vision Insurance
• HSA/FSA Accounts
• Life & Disability Insurance
• Critical Illness & Accident Insurance
• ESOP
• 401(k) Plan
• Paid Time Off & Holidays

ARES is an equal opportunity employer and complies with E-Verify. We believe in hiring a diverse workforce and fostering an inclusive culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law. ARES shall abide by the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5