Multiline Insurance Advisor – Growth & Cross-Policy Expert

Nicholas Romo - State Farm Agent; Town of Ithaca (NY); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

401(k) matching

Bonus based on performance

Competitive salary

Opportunity for advancement

Paid time off

Training & development

Job summary

Nick Romo State Farm Agency in Ithaca, NY is seeking a Multiline Representative to assist customers across auto, home, life, and health products. You’ll serve as the primary contact, review coverage, identify gaps, and support policy changes, renewals and billing questions.

Ideal candidates have strong communication, willingness to learn multiple lines, and licenses (or willingness to obtain with agency support). Licensing and ongoing training are provided.

Qualifications

• Strong communication skills and the ability to explain complex topics simply.
• Curiosity and willingness to learn multiple insurance products.
• Organization, attention to detail, and follow-through.

Responsibilities

• Serve as a primary point of contact for customers with questions across multiple product lines.
• Review accounts to ensure coverage is aligned as customers’ needs change.
• Identify gaps or opportunities where additional protection may be beneficial.
• Support policy changes, renewals, billing questions, and claims follow-up.
• Document activity accurately to ensure continuity and compliance.
• Participate in office initiatives that improve customer experience and retention.

Skills

Communication skills

Explain complex topics

Customer service experience

Education

Property & Casualty and Life & Health licenses

Job description

Nick Romo State Farm Agency in Ithaca, NY is seeking a Multiline Representative to assist customers across auto, home, life, and health products. You’ll serve as the primary contact, review coverage, identify gaps, and support policy changes, renewals and billing questions.

Ideal candidates have strong communication, willingness to learn multiple lines, and licenses (or willingness to obtain with agency support). Licensing and ongoing training are provided.