Client-Focused Account Manager — Service & Sales Growth

Nicholas Romo - State Farm Agent; Town of Ithaca (NY); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

401(k) matching

Bonus based on performance

Competitive salary

Opportunity for advancement

Paid time off

Training & development

Job summary

Nick Romo State Farm Agency in Ithaca, NY, seeks a motivated Account Manager focused on service and sales. You will handle policy updates, renewals, and billing inquiries while identifying opportunities to cross-sell and expand coverage.

This licensed role provides licensing support, base pay with commissions, paid training, and clear career growth within a high-performing team committed to protecting clients' needs.

Qualifications

• Licensed in Property & Casualty and Life & Health, or willingness to obtain with agency support.
• Excellent communication and customer service.
• Strong sales aptitude and goal orientation.
• Highly organized with attention to detail.

Responsibilities

• Provide exceptional customer service through policy updates, renewals, and billing inquiries.
• Conduct policy reviews and identify cross-sell or upsell opportunities.
• Build long-term relationships to promote trust and retention.
• Handle customer issues and claims follow-up with professionalism and care.
• Approach every service transaction as a sales opportunity to meet customer needs.

Skills

Customer service

Sales ability

Communication

Organization

Insurance knowledge

Job description

Nick Romo State Farm Agency in Ithaca, NY, seeks a motivated Account Manager focused on service and sales. You will handle policy updates, renewals, and billing inquiries while identifying opportunities to cross-sell and expand coverage.

This licensed role provides licensing support, base pay with commissions, paid training, and clear career growth within a high-performing team committed to protecting clients' needs.