Healthcare Switchboard & Communications Specialist

Larkin Community Hospital, Inc.; Florida; On-site; USD 28,000 - 40,000; Full time

Job summary

Larkin Community Hospital, located in South Miami, FL, is seeking a Switchboard Operator (Full Time) to manage and direct incoming and outgoing calls, ensuring calls reach the correct departments with courtesy and professionalism.

The role requires strong verbal communication, multitasking across multiple lines, and familiarity with telephone systems; prior healthcare or corporate experience is preferred, along with basic computer skills.

Qualifications

• High school diploma or equivalent.
• Experience in customer service or telephone operator role.
• Basic knowledge of telephone systems and call routing procedures.
• Strong verbal communication skills and a professional telephone manner.
• Ability to multitask and manage multiple phone lines.

Responsibilities

• Answer and route incoming calls promptly and accurately.
• Provide information about services, policies, and procedures as needed.
• Maintain detailed call logs and messages.
• Operate and monitor multi-line telephone systems.
• Assist with emergency call handling and escalation.
• Coordinate with administrative staff to support operations.
• Maintain confidentiality and professionalism.

Skills

Verbal communication

Multitasking

Customer service

Telephone etiquette

Education

High school diploma or equiv.

Tools

VoIP systems

Microsoft Office

Switchboard hardware

Job description

Larkin Community Hospital, located in South Miami, FL, is seeking a Switchboard Operator (Full Time) to manage and direct incoming and outgoing calls, ensuring calls reach the correct departments with courtesy and professionalism.

The role requires strong verbal communication, multitasking across multiple lines, and familiarity with telephone systems; prior healthcare or corporate experience is preferred, along with basic computer skills.