Multifamily Operations Manager

Inland Companies, Inc.; Madison (WI); On-site; USD 90,000 - 135,000; Full time

Benefits offered by this job

Health insurance

Dental and vision coverage

401(k) participation

Education assistance and professional

Generous PTO

Paid company holidays

Job summary

Harmoniq Residential, part of Inland Companies, seeks an experienced Multifamily Operations Manager to lead multifamily properties in the Greater Madison area. You will drive performance, develop future leaders, and ensure exceptional resident and client service.

You will oversee Portfolio Managers and Property Managers, partner with ownership and executives, and guide financial strategies, capital plans, and operations to maximize property value and tenant satisfaction.

Qualifications

• Bachelor's degree in business, real estate, finance, or related field.

Responsibilities

• Provide strategic leadership for a portfolio of multifamily communities in the Madison area.
• Lead, coach, and hold Portfolio Managers accountable for performance and development.
• Set goals for occupancy, revenue growth, resident retention, expenses, and engagement.
• Partner with executive leadership to develop short- and long-term strategies.
• Oversee portfolio budgets, forecasts, capital plans, and asset optimization.
• Drive capital improvements, renovations, acquisitions, transitions, and onboarding.
• Develop and implement policies and best practices to improve efficiency and consistency.
• Collaborate with HR to interview, develop, retain, and succession-plan talent.

Skills

Leadership experience

Financial acumen

Communication skills

Strategic thinking

Relationship-building

Education

Bachelor's degree in Business, Real Estate, Finance, or related field

Wisconsin Real Estate License preferred

CPM/CAM/CAPS/ARM/CCIM or similar certifications preferred

Tools

Property management software (AppFolio / Yardi / MRI / Entrata)

Job description

Description

Harmoniq Residential, proudly part of the Inland Family of Companies, is seeking an experienced Multifamily Operations Manager to provide leadership and oversight for our growing multifamily portfolio throughout the Greater Madison area. This role is responsible for driving portfolio performance, supporting operational excellence, developing future leaders, and ensuring exceptional service for residents, clients, and team members.

The Multifamily Operations Manager will oversee Portfolio Managers and Property Managers across the portfolio, providing strategic guidance, operational support, and accountability for financial performance. This individual will partner closely with ownership and executive leadership to support the continued growth and success of Harmoniq Residential.

Key Responsibilities

• Provide strategic leadership and oversight for a portfolio of multifamily communities throughout the greater Madison, WI area and other assigned markets.
• Lead, coach, and hold Portfolio Managers accountable for operational excellence, financial performance, and team development.
• Establish and drive portfolio goals related to occupancy, revenue growth, resident retention, expense management, and employee engagement.
• Partner with executive leadership to develop and execute short-term and long-term business strategies.
• Build and maintain strong relationships with property owners, investors, and stakeholders while leading owner meetings and presenting performance results and recommendations.
• Oversee portfolio financial performance, including budgets, forecasts, capital plans, major expenditures, and asset optimization strategies.
• Identify opportunities to increase revenue, control expenses, and maximize property value across the portfolio.
• Provide strategic oversight for capital improvement projects, renovations, acquisitions, property transitions, and new property onboarding efforts.
• Develop and implement company policies, operating procedures, and best practices that improve efficiency, consistency, and performance.
• Partner with Human Resources and leadership teams to interview, develop, retain, and succession-plan high-performing talent.
• Conduct regular property visits and operational reviews while monitoring industry trends, regulatory changes, and market conditions to ensure portfolio success

Qualifications

• Bachelor's degree required; degree in Business, Real Estate, Finance, or related field preferred.
• 10+ years of multifamily property management experience required.
• Minimum 5 years of leadership experience overseeing multi-site property management teams.
• Proven success managing large portfolios, budgets, and ownership relationships.
• Strong financial acumen with extensive experience in budgeting, forecasting, variance reporting, capital planning, and financial analysis.
• Demonstrated experience developing and leading high-performing teams.
• Excellent communication, presentation, and relationship-building skills.
• Strong strategic thinking, problem-solving, and decision-making abilities.
• Active Wisconsin Real Estate Salesperson or Broker License preferred.
• Industry certifications such as CPM, CAM, CAPS, ARM, CCIM, or similar designations strongly preferred.
• Proficiency with Microsoft Office Suite and property management platforms such as AppFolio, Yardi, MRI, Entrata, or similar systems.

Why Join Harmoniq Residential and Inland Companies?

At Harmoniq Residential and Inland Companies, we are committed to creating exceptional communities while developing exceptional people. As our portfolio continues to grow, this role offers the opportunity to make a significant impact on our operations, culture, and long-term success.

Benefits Include:

• Three medical plan options, including Health Savings Account (HSA)
• Dental and vision coverage
• Flexible Spending Account (FSA)
• Short-term and long-term disability coverage
• 401(k) participation beginning with your first paycheck
• Company-paid life insurance
• Educational assistance and professional development opportunities
• Generous Paid Time Off (PTO)
• Paid company holidays

Our Culture

Here at Inland Companies, our culture is built on three core values that guide everything we do:

• Warrior Spirit: We pursue excellence through determination, accountability, and innovation.
• Empathy: We lead with trust, respect, and a genuine commitment to serving others.
• Better Together: We believe collaboration drives stronger outcomes and stronger communities.

Inland Companies is an Equal Opportunity Employer committed to fostering an inclusive environment where all team members can grow, contribute, and succeed.