Multifamily CX Lead — Social & Communications

Lrmanagement; Troy (MI); In loco; USD 55.000 - 75.000; Tempo pieno

Vantaggi offerti da questo lavoro

Health benefits

Vision benefits

Dental benefits

401(k) match

PTO 15 days

Training & certification assistance

Career growth opportunities

Descrizione del lavoro

LR Management, Michigan's fastest growing property management company, is seeking a Customer Experience Manager to elevate the resident and prospect journey across our apartment communities. You will work with Marketing, Digital Experience, Central Leasing, Operations, and onsite teams to close gaps in communications and strengthen every touchpoint.

The ideal candidate brings strong communication, multi-location coordination, and a passion for guest experience.

Competenze

• Experience across customer/resident experience and multi-location services.
• Excellent written and verbal communication skills.
• Strong understanding of customer service and journey principles.
• Experience managing social media content and calendars.
• Ability to translate customer feedback into actionable recommendations.
• Strong organization and project-management skills.
• Ability to support multiple locations and competing priorities.
• Multifamily experience preferred; others encouraged to apply.

Mansioni

• Support the prospect journey from inquiry through tour, application, and move-in.
• Support resident lifecycle touchpoints including move-in, service communication, renewals, and move-out.
• Maintain consistent prospect and resident communication standards across the portfolio.
• Develop customer-facing messaging and templates with the Marketing Director and manage them once established.
• Identify recurring questions, communication gaps, and experience concerns.
• Manage portfolio-wide organic social media calendars, standards, and content cadence.
• Source authentic property photos, videos, events, and community updates with onsite teams.
• Monitor social engagement, comments, and direct messages and coordinate appropriate follow-up.
• Analyze prospect and resident feedback to identify recurring trends and opportunities for improvement.
• Share customer insights with Marketing, Digital Experience, Central Leasing, and Operations to help improve the overall customer journey.

Conoscenze

Customer experience

Communication

Social media management

Multi-location coordination

Project management

Content creation

Customer feedback analysis

Organizational skills

Descrizione del lavoro

LR Management, Michigan's fastest growing property management company, is seeking a Customer Experience Manager to elevate the resident and prospect journey across our apartment communities. You will work with Marketing, Digital Experience, Central Leasing, Operations, and onsite teams to close gaps in communications and strengthen every touchpoint.

The ideal candidate brings strong communication, multi-location coordination, and a passion for guest experience.