Multichannel Processing Worker

jobs-sdgoodwill; United States; On-site; USD 26,000 - 29,000; Full time

Job summary

Goodwill is seeking a Production Associate for a fast-paced retail store environment. You will handle advanced processing of donations for online sale, including data entry, cell phone photography, stocking, picking, and providing customer service.

Responsibilities include inventory and preparation of multichannel products, quality control, and support for team training and operations. The role emphasizes accuracy, efficiency, and a strong customer focus.

Qualifications

• High School Diploma or GED preferred.
• General computer and typing skills preferred.
• Product knowledge of Collectables and Books/Media is a plus.

Responsibilities

• Uses keywords in auction titles and takes clear photos with item details.
• Accurately inventories, picks and prepares outgoing multichannel product.
• Performs quality control for multichannel listings ensuring policy compliance.
• Collaborates with management to resolve processing, listing, inventory and customer service issues.
• Attends trainings and supports multichannel awareness during team huddles.
• Trains team members in multichannel processing and donation assessment.
• Maintains equipment and reports supply needs promptly.
• Keeps work areas clean, safe, and organized; provides excellent service to donors.

Skills

Data entry

Customer service

Typing skills

Computer skills

Education

High School Diploma or GED

Tools

Multichannel equipment

Job description

About Us

Are you looking for meaningful work and want to make a difference?Do you wantto gain valuable work experience? Joining the Goodwill team could be a great fit for you!AtGoodwill we live and breathe our Core Values of Creativity, Credibility, and Collaboration.We are a mission-integrated organization that is funded by resalable goods. Last year alone, we were able to keep 10 million pounds of donated goods from hitting our landfills. Through the reselling of donated items, we can provide job readiness training and employment opportunities to individuals with disabilities and barriers to employment.

Overview

POSITION SUMMARY:Production position in a fast-paced retail store environment. Responsible for advanced processing of donations for online sale including, but not limited to: data entry, cell phone photography, stocking, picking, and customer service. May also be required to accept and process donation for the sales floor, assist on the register, and with other sales floor tasks.

Responsibilities

ESSENTIAL FUNCTIONS:

Reasonable Accommodations Statement:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Essential Functions Statements:

• Uses appropriate keywords in all auction titles, takes clear, representative photographs of items, and includes all relevant information and condition details in auction descriptions.
• Accurately inventories, picks and prepares outgoing multichannel product according to guidelines.
• Provides quality control for multichannel product and ensures all posted items follow marketplace guidelines, GISD’s policies/procedures, and state/federal laws.
• Works with management to identify and resolve multichannel processing, listing, inventory and customer services issues.
• Attends trainings/meetings, runs multichannel reports, and supports multichannel awareness and enthusiasm by presenting relevant information during team huddles at management direction.
• Supports management in training fellow team members in the basics of multichannel processing and identifying the donations best suited for online sale.
• Properly uses and maintains multichannel equipment, reporting supplies or other needs in a timely manner.
• Meets multichannel production requirements and keeps up with the average worker on their team when assigned other tasks.
• Safeguards donations and company property. Keeps workstations, sales floor, processing, and donation areas clean, safe, and organized.
• Assists in different areas of the store as assigned, providing excellent customer service to customers/donors. Refer to management any concerns or complaints.Hourly pay for this role is $19.30 an hour.

Qualifications

SKILLS AND ABILITIES:

Education: High School Diploma or GED preferred.

Certificates & Licenses: None

Product Knowledge of Collectables, Books and Media: PreferredOther Requirements: General computer and typing skills preferred.