Multichannel Member Support Specialist

Downtown Boulder Partnership; Missoula (MT); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health insurance

PTO

401(k) match

Volunteer time

Job summary

Clearwater Credit Union in Missoula, MT is seeking a Contact Center Representative to deliver outstanding member service across phone, chat, and email channels. You will assist with online banking, respond to inquiries, and guide members through product options while maintaining accurate records.

The role emphasizes compliance with policies and regulations, reliable attendance, and the ability to work across departments to solve member issues and protect accounts.

Qualifications

• Experience delivering high-quality service in a financial or customer-focused environment.
• Strong communication and active listening skills.
• Ability to navigate multiple channels (phone, chat, email) efficiently.
• Comfort with handling member inquiries and resolving issues with accuracy.

Responsibilities

• Answer audio and video calls from members.
• Handle outbound calls when needed and respond to chats promptly.
• Assist members via chat, email, and online banking messages.
• Provide personalized guidance to address member needs and educate on products.
• Update member records and process member transactions.
• Identify potential fraud and protect members and the credit union.
• Refer products and services based on member needs and stay updated on offerings.
• Follow policies and comply with state and federal regulations.
• Maintain reliable attendance and task completion.

Skills

Customer service

Communication skills

Multichannel support

Problem solving

Attention to detail

Job description

Clearwater Credit Union in Missoula, MT is seeking a Contact Center Representative to deliver outstanding member service across phone, chat, and email channels. You will assist with online banking, respond to inquiries, and guide members through product options while maintaining accurate records.

The role emphasizes compliance with policies and regulations, reliable attendance, and the ability to work across departments to solve member issues and protect accounts.