Multichannel Customer Support Specialist

Auto Use; Andover (MA); On-site; USD 35,000 - 50,000; Full time

Job summary

A leading company in customer service is seeking a motivated Customer Service Representative in Andover, MA. The role involves engaging with customers via phone, email, and chat, providing solutions to inquiries, and collaborating with teams. Ideal for those with strong communication skills and a proactive attitude, this position offers excellent training opportunities in the finance or automotive sectors.

Qualifications

• 1–3 years of experience in customer service or support role preferred.
• Professional, solution-first attitude required.
• Self-motivated, eager to learn and grow.

Responsibilities

• Communicate with customers via phone, email, and live chat.
• Provide knowledgeable responses to inquiries about products.
• Collaborate to resolve customer inquiries and meet needs.
• Perform data entry with attention to detail.

Skills

Strong communication skills

Excellent phone etiquette

Ability to multitask

Customer-focused mindset

Job description

A leading company in customer service is seeking a motivated Customer Service Representative in Andover, MA. The role involves engaging with customers via phone, email, and chat, providing solutions to inquiries, and collaborating with teams. Ideal for those with strong communication skills and a proactive attitude, this position offers excellent training opportunities in the finance or automotive sectors.