Multichannel Customer Support & Solutions Specialist

Chris Baily; New York (NY); On-site; USD 40,000 - 56,000; Full time

Job summary

Chris Baily is seeking a Customer Support Specialist in New York to assist customers with questions, account concerns, and product information. You will troubleshoot issues across phone, email, and chat while maintaining a professional, friendly demeanor.

You will document interactions, identify recurring problems, and collaborate with other departments to ensure timely resolutions and high customer satisfaction.

Qualifications

• At least basic communication and problem-solving abilities.

Responsibilities

• Assist customers with questions, account concerns, product information and general troubleshooting.
• Communicate with customers via phone, email and online chat in a professional, friendly manner.
• Document customer interactions and identify recurring issues to help resolve problems efficiently with other teams.

Job description

Chris Baily is seeking a Customer Support Specialist in New York to assist customers with questions, account concerns, and product information. You will troubleshoot issues across phone, email, and chat while maintaining a professional, friendly demeanor.

You will document interactions, identify recurring problems, and collaborate with other departments to ensure timely resolutions and high customer satisfaction.