Multibranch Member Service Pro (Floater)

Bethyl Laboratories, Inc; Galena Park (TX); On-site; USD 25,000 - 36,000; Full time

Job summary

United Community Credit Union in Galena Park, TX seeks a Member Service Representative Floater to support multiple branches. You will assist with loans, accounts, and transactions while delivering exceptional service and meeting sales targets.

The role emphasizes accurate cash handling, product education, and proactive member engagement to help clients reach their financial goals and strengthen relationships across branches.

Qualifications

• 1-2 years of teller or related experience preferred.
• Experience in financial sales or customer service is beneficial.
• Familiarity with banking operations and basic financial calculations.
• Ability to upsell products while prioritizing member needs.

Responsibilities

• Process cash transactions and balance drawer daily.
• Open/close accounts and educate members on products and services.
• Interview loan applicants and gather required documentation.
• Assist with credit card and loan applications, wires, and ACH.
• Promote self-service tools and build member relationships for referrals.
• Identify potential fraud and comply with BSA/OFAC regulations.

Skills

Customer service

Sales skills

Banking knowledge

Relationship management

Adaptability

Education

High school diploma

Job description

United Community Credit Union in Galena Park, TX seeks a Member Service Representative Floater to support multiple branches. You will assist with loans, accounts, and transactions while delivering exceptional service and meeting sales targets.

The role emphasizes accurate cash handling, product education, and proactive member engagement to help clients reach their financial goals and strengthen relationships across branches.