Multibanker III

Brooks bank; Blanchard (OK); On-site; USD 32,000 - 52,000; Full time

Job summary

Brooks Bank seeks an in-office Customer Service Specialist to provide outstanding service and accurate transaction processing in Oklahoma. You will identify banking products that meet customer needs and proactively cross-sell while ensuring proper documentation for new and current accounts.

Ideal candidates have 6 months of customer service experience, experience opening consumer accounts (checking/savings/CDs), and strong attention to detail.

Qualifications

• 6 months of customer service experience required.
• Experience opening and maintaining consumer checking, savings, and CDs accounts is required.
• Familiarity with opening and maintaining commercial accounts is preferred.
• Strong 10-key and computer skills.
• Attention to detail and good organizational skills.
• Must reside in Oklahoma and pass background and credit checks.

Responsibilities

• Greet customers and create a welcoming, customer-focused environment.
• Process transactions accurately while balancing cash drawer.
• Cross-sell bank products and services to meet customer needs.
• Respond to inquiries and resolve account questions with accurate information.
• Open and maintain consumer checking, savings, and CD accounts and complete all paperwork.
• Review and resolve issues listed on exception reports.

Skills

Customer service

Cash handling

Cross-selling

Account opening

Education

High School Diploma or GED

Tools

10-key

Computer proficiency/Banking software

Job description

Brooks Bank is a leading financial institution with corporate offices in Chickasha, OK and bank locations in the surrounding area. For more than 130 years, the bank has remained a strong and faithful community partner with expertise in a full range of banking services. We are excited for the future and our continued commitment to the bank’s mission.Job SummaryThis role is responsible for providing exceptional customer service including efficient and accurate transaction processing. Individuals in this role must proactively identify bank products and services that meet the needs of potential and existing customers, always seeking opportunities to deliver outstanding service and make a positive impression.Successful candidates for this position will have a proven history of opening and maintaining accounts and certificates of deposit and corresponding paperwork. This role requires demonstrated ability to answer complex account inquiries, provide accurate product information and strict attention to detail in completed all required account forms and documentation.Essential FunctionsGreeting customers and facilitating a welcoming and customer-focused environmentProcessing customer transactions efficiently and accurately while maintaining a balanced cash drawerGenerating new business and expanding relationships with current customers by cross-selling bank products and services that benefit each customer, primarily through platform account operationsResponding to customer inquiries and concerns by researching and identifying positive solutionsResponsible for opening and maintaining commercial and consumer checking and savings accounts, as well as certificates of deposit. Answer customer questions, provide account opening information, and ensures that all proper paperwork is completedReviews and resolves account issues listed on exception reportsThis list includes the current primary responsibilities of this position. It is not intended to be all-inclusive and is subject to change, as needed, for the purpose of operational efficiency.High School Graduate or General Education Degree (GED)6 months customer service and cash handling requiredDirect experience opening and maintaining consumer checking, savings, and certificate of deposit (CD) accounts is requiredFamiliarity with opening and maintaining commercial accounts is preferred but not requiredStrong computer and 10 key skillsCareful attention to detail and strong organizational skillsExcellent customer service skills, including oral and written communication skillsOther RequirementsMust reside in Oklahoma and pass a background and credit checkThis is an in-office position, and it is critical to remain available to team members during business hoursMay have intermittent local travel to other locations for meetings, training opportunities and bank events