Multi-Venue F&B Operations Area Supervisor

Universal Studios; Frisco (TX); On-site; USD 42,000 - 54,000; Full time

Job summary

Universal Kids Resort in Frisco, TX seeks a Food & Beverage Supervisor responsible for revenue generation across multiple venues, overseeing stock, training Team Members, and ensuring guest service standards and operational readiness.

You will lead and coach Team Leads, manage labor budgets, create schedules for approval, monitor overtime, and analyze reports such as guest comments and incidents to improve performance. Safety and TSAT/GSAT initiatives are emphasized.

Qualifications

• 1+ year of leadership experience required.
• CPFM (Certified Professional Foods Manager) certification required.
• High School Diploma or GED required.
• Proven ability to train and coach Team Members in a fast-paced environment.

Responsibilities

• Assists Management with guest service and operational standards; handles opening/closing, inventory, audits, and end-of-day processes.
• Maintains safety by reviewing practices, coaching Team Members, and following policy; documents actions.
• Develops, coaches and trains all Food & Beverage Team Leads and Team Members; manages labor budgets and schedules; tracks overtime and attendance.
• Focuses on guest and Team Member satisfaction; ensures TSAT and GSAT initiatives are followed for a positive work environment.
• Maintains relationships with other departments to meet goals; ensures venues are Show Ready and clean for Guests and Team Members.

Skills

Leadership

Guest service

Education

High School Diploma or GED

Job description

Universal Kids Resort in Frisco, TX seeks a Food & Beverage Supervisor responsible for revenue generation across multiple venues, overseeing stock, training Team Members, and ensuring guest service standards and operational readiness.

You will lead and coach Team Leads, manage labor budgets, create schedules for approval, monitor overtime, and analyze reports such as guest comments and incidents to improve performance. Safety and TSAT/GSAT initiatives are emphasized.