Multi-Unit Store Ops Leader: Growth & P&L

Crumbl Cookies | Florida; Cape Coral (FL); On-site; USD 70,000 - 90,000; Full time

Job summary

Crumbl Cookies in Cape Coral, FL seeks an experienced Multi-Unit Operations Manager to lead two high-volume retail locations. You’ll report to the owner and drive day-to-day performance from back of house to the bottom line.

This leadership role demands a strong operator who can optimize product quality, speed, cleanliness, and guest experience while growing the business beyond the four walls.

Qualifications

• 3+ years of management experience in food service or retail.
• Proven track record managing P&L drivers: labor, inventory, and food cost.
• Strong leader who can hold a team accountable while keeping morale high.
• Experience with multi-unit operations preferred.

Responsibilities

• Oversee daily operations at both locations, ensuring standards for quality, speed, cleanliness, and guest experience.
• Own ordering and inventory: forecast needs, place orders, manage vendors, control waste, and keep food costs on target.
• Manage labor: build schedules to sales forecasts, control labor costs, and approve payroll.
• Recruit, hire, train, and develop managers and team members, building a strong leadership bench.
• Track and report on key numbers like sales, labor %, food cost, and waste, and act on insights.
• Drive local marketing, including community events, social media, and in-store promotions to grow traffic.
• Grow off-site sales (catering, corporate orders, pop-ups, event booths) including outreach to local businesses.
• Ensure compliance with health, safety, and labor regulations at both stores.

Skills

People leadership

P&L management

Inventory control

Vendor relations

Scheduling

Sales & marketing

Tools

POS software

Spreadsheets

Inventory software

Job description

Crumbl Cookies in Cape Coral, FL seeks an experienced Multi-Unit Operations Manager to lead two high-volume retail locations. You’ll report to the owner and drive day-to-day performance from back of house to the bottom line.

This leadership role demands a strong operator who can optimize product quality, speed, cleanliness, and guest experience while growing the business beyond the four walls.