Multi-Unit QSR District Manager: Growth & Ops Lead

Dunkin' Donuts; Smyrna (TN); Hybrid; USD 60,000 - 80,000; Full time

Benefits offered by this job

401(k)

Dental insurance

Health insurance

Life insurance

Paid time off

Vision insurance

Job summary

Dunkin' Donuts in Smyrna, TN is seeking a District Manager to lead multiple QSR locations, drive operational excellence, and deliver strong financial results. You will hire and mentor Store Managers, ensure brand standards, and optimize labor and food costs while growing sales through local marketing.

The ideal candidate has 5+ years in multi-unit restaurant management, strong leadership, and the ability to travel up to 70% of the time to support operations across zones.

Qualifications

• Minimum 5 years of multi-unit restaurant management experience, QSR, Grocery Retail, or Dunkin' a plus.
• Proven track record of achieving operational and financial goals.
• Strong leadership, communication, mentoring, and problem-solving skills.
• Proficiency in Microsoft Office and POS systems.
• Valid driver’s license and ability to travel between locations.
• Travel as needed to various operation zones on day trips and overnight up to 70% of the time.

Responsibilities

• Hire, train, and mentor Store Managers and their teams.
• Foster a culture of accountability, respect, feedback, and high performance.
• Develop succession plans and execute talent development strategies.
• Ensure compliance with brand standards, construction process, health & permit regulations, and safety protocols.
• Be the liaison between Brand, Construction, Retailer, and ECC for continuous process improvement.
• Monitor customer satisfaction metrics and implement improvements.
• Conduct regular store visits and audits for consistency.
• Manage labor and food costs to meet budget targets.
• Drive sales growth through local marketing and promotions.
• Oversee cash handling and banking procedures across locations.
• Implement new product rollouts and campaigns; analyze performance data; address gaps.

Skills

Leadership

Communication

Mentoring

Problem-solving

Microsoft Office

POS systems

Driver’s license

Travel flexibility

Tools

Microsoft Office

POS systems

Job description

Dunkin' Donuts in Smyrna, TN is seeking a District Manager to lead multiple QSR locations, drive operational excellence, and deliver strong financial results. You will hire and mentor Store Managers, ensure brand standards, and optimize labor and food costs while growing sales through local marketing.

The ideal candidate has 5+ years in multi-unit restaurant management, strong leadership, and the ability to travel up to 70% of the time to support operations across zones.