Multi-Unit Market Supervisor: Operations Leader

Regis Corporation; Independence (MO); On-site; USD 70,000 - 100,000; Full time

Job summary

Regis Corporation in the United States seeks a Market Supervisor to lead and supervise multiple drive-ins within a designated area. The role emphasizes guest service, operations, and achieving financial goals through strong leadership and staff development.

The position requires at least three years as a restaurant general manager (QSR preferred) and a high school diploma. It involves long hours, coaching teams, and ensuring compliance with laws and company policies.

Qualifications

• High school diploma or equivalent required.
• At least three years as a restaurant general manager (QSR preferred).
• Multi-unit supervisor experience preferred.
• Knowledge of federal, state, and local labor and employment laws.
• Knowledge of health and safety regulations.

Responsibilities

• Supervise, lead, train, and coach drive-in teams regarding guest service, operations, and financial goals.
• Recruit, interview, hire, onboard, train, manage, direct, coach, lead, assign, supervise, discipline, and terminate drive-in General Managers/Operating Partners and employees.
• Supervise and approve drive-in employees’ compensation levels pursuant to company guidelines.
• Lead, coach, and develop drive-in management and employees.
• Handle all escalated guest issues/concerns.
• Investigate and resolve all employee issues/concerns.
• Supervise, manage, forecast, and adjust the drive-in’s food, labor, paper, and inventory to maximize cost-control, operational efficiency, quality standards, and customer service.
• Lead regular team meetings to ensure focus on operational standards, guest service, and financial goals.
• Communicate plans, goals, expectations, opportunities, and achievements to drive-in teams.
• Supervise and manage all drive-in recordkeeping.
• Prepare and maintain all necessary operational reports.
• Develop, implement, supervise, and manage action plans regarding local marketing and business performance.
• Ensure proper maintenance of drive-in and equipment.
• Supervise and monitor vendor performance.
• Perform audits of drive-in records.
• Comply with and enforce all company policies, procedures, and operational standards.
• Ensure compliance with all applicable federal, state, and local laws.
• Regular attendance

Skills

Leadership

Communication

Problem solving

Time management

Conflict resolution

Decision making

Multi-tasking

Education

High school diploma or equivalent

Advanced studies in business or restaurant management

Job description

Regis Corporation in the United States seeks a Market Supervisor to lead and supervise multiple drive-ins within a designated area. The role emphasizes guest service, operations, and achieving financial goals through strong leadership and staff development.

The position requires at least three years as a restaurant general manager (QSR preferred) and a high school diploma. It involves long hours, coaching teams, and ensuring compliance with laws and company policies.