Airport Retail Ops Leader: Assistant General Manager

Paradies Lagardere Default; Phoenix (AZ); On-site; USD 55,000 - 75,000; Full time

Job summary

A leading retail management company is seeking a Store Ops Assistant General Manager for the Phoenix International Airport Retail location. The ideal candidate will have extensive retail/sales experience and a passion for delivering exceptional customer service. Key responsibilities include motivating team members, managing performance, driving sales, and ensuring operational standards. Candidates must possess strong analytical skills and the ability to work flexible shifts. This role offers a dynamic environment with opportunities for professional development.

Qualifications

• Ability to work flexible shifts in a team-oriented environment.
• Exceptional customer service skills and effective communication in English.
• Self-starter able to prioritize tasks and adapt to unexpected situations.

Responsibilities

• Motivate team to encompass core values and vision.
• Communicate expectations and hold team accountable.
• Ensure execution of visual directives and merchandising standards.
• Drive brand loyalty through sales leadership.

Skills

Retail/sales experience

Customer service skills

Analytical skills

Interpersonal skills

Problem-solving skills

Planning skills

Tools

Microsoft Office

Job description

Store Ops Assistant General Manager - Phoenix International Airport Retail, Paradies Lagardere

Job Category: Retail Management

Requisition Number: STORE018185

• Posted : January 15, 2026
• Closed : March 31, 2026
• Full-Time

Locations

Showing 1 location

Phoenix, AZ

Description

The ideal candidate will have retail/sales experience and a desire to join an exciting, energetic and trend setting airport concessionaire. This role drives the company’s key performance metrics by delivering an exceptional customer store experience through the associates they manage.

Job Summary:
• Motivate team through our company’s vision and direction to encompass our core values
• Communicate clear expectations and hold location team accountable to achieve all brand, performance and behavior standards
• Lead and inspire a great customer service culture by recognizing and rewarding
• Build relationships with peer and upper management
• Recruit, hire, develop and retain top sales talent for the stores to include excellent staffing levels
• Train and continuously develop teams
• Provide consistent performance feedback
• Recognize performance issues in a timely manner and partner with General Manager and Regional HR Manager to develop action plans for resolution
• Ensure that all visual directives are executed seamlessly
• Direct and execute strategic merchandising to maximize sales and presentation standards
• Partner in the location’s execution of all merchandise processing and flow to the floor in conjunction with exceptional stockroom/warehouse standards
• Partner with General Manager and District Manager/Regional Director to execute the location business plan that drive results and maximize business opportunities
• Achieve predetermined financial budgets to include payroll containment
• Drive the company’s brand loyalty through demonstrating sales leadership, coaching and connecting with the customer experience
• Achieve location shrink goals while maintaining all operational standards to secure the assets of the location• Strong analytical, prioritizing, interpersonal, problem-solving & planning skills

Other Knowledge, Skills, Abilities or Certifications:
• Ability to work flexible shifts in a 7/365-day team oriented environment; occasional travel as business dictates
• Exceptional customer service skills and an ability to communicate effectively using the English language
• Self-starter able to prioritize numerous tasks and adapt to unexpected situations simultaneously
• Proficiency required in reading, writing, mathematics, cash handling/ reporting
• Proficiency required in Microsoft Office
• Ability to pass the Federal Criminal History Records Check, Paradies Background Check, and the applicable
Department of Transportation requirements

• Standing for long periods of time and the ability to work in environments with varying temperatures
• Ability to lift a minimum of 40 lbs., perform essential job functions such as standing for extended periods,
bending, reaching, climbing a ladder, and walking long distances

Paradies Lagardere is an equal opportunity employer. For additional information, please visit www.paradies-na.com

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.