Multi Unit Manager Retail – Phoenix Sky Harbor International Airport, Paradies Lagardere

Paradies Lagardere Default; Phoenix (AZ); On-site; USD 65,000 - 95,000; Full time

Job summary

Paradies Lagardere seeks a Multi Unit Manager Retail for Phoenix Sky Harbor International Airport. You will lead stores, motivate teams, and drive sales while upholding brand standards.

The role requires strong leadership, exceptional customer service, and the ability to manage payroll and budgets across locations. You will partner with the General Manager and Regional leaders to execute business plans and maximize performance.

Qualifications

• Retail management experience
• Strong leadership and communication skills
• Customer service excellence
• Ability to work in a fast-paced airport environment

Responsibilities

• Motivate team through the company’s vision and core values
• Communicate clear expectations and hold location team accountable
• Lead and inspire a customer service culture
• Recruit, hire, develop and retain top sales talent
• Train and continuously develop teams
• Provide consistent performance feedback
• Identify and address performance issues with management
• Ensure visual directives are executed seamlessly
• Direct merchandising to maximize sales and presentation standards
• Collaborate on merch processing and stockroom standards
• Execute location business plans with district/regional leadership
• Achieve payroll and budget targets
• Drive brand loyalty through sales leadership and customer experience
• Manage shrink to protect assets

Job description

Multi Unit Manager Retail – Phoenix Sky Harbor International Airport, Paradies Lagardere

Job Category: Retail Management

Requisition Number: ASSIS021076

• Posted : September 18, 2026
• Full-Time

Locations

Showing 1 location

Phoenix, AZ

Description

The ideal candidate will have retail/sales experience and a desire to join an exciting, energetic and trend setting airport concessionaire. This role drives the company’s key performance metrics by delivering an exceptional customer store experience through the associates they manage.

Job Summary

• Motivate team through our company’s vision and direction to encompass our core values
• Communicate clear expectations and hold location team accountable to achieve all brand, performance and behavior standards
• Lead and inspire a great customer service culture by recognizing and rewarding
• Build relationships with peer and upper management
• Recruit, hire, develop and retain top sales talent for the stores to include excellent staffing levels
• Train and continuously develop teams
• Provide consistent performance feedback
• Recognize performance issues in a timely manner and partner with General Manager and Regional HR Manager to develop action plans for resolution
• Ensure that all visual directives are executed seamlessly
• Direct and execute strategic merchandising to maximize sales and presentation standards
• Partner in the location’s execution of all merchandise processing and flow to the floor in conjunction with exceptional stockroom/warehouse standards
• Partner with General Manager and District Manager/Regional Director to execute the location business plan that drive results and maximize business opportunities
• Achieve predetermined financial budgets to include payroll containment
• Drive the company’s brand loyalty through demonstrating sales leadership, coaching and connecting with the customer experience
• Achieve location shrink goals while maintaining all operational standards to secure the assets of the location
• Strong analytical, prioritizing, interpersonal, problem-solving & planning skills

Other Knowledge, Skills, Abilities or Certifications

• Ability to work flexible shifts in a 7/365-day team oriented environment; occasional travel as business dictates
• Exceptional customer service skills and an ability to communicate effectively using the English language
• Self-starter able to prioritize numerous tasks and adapt to unexpected situations simultaneously
• Proficiency required in reading, writing, mathematics, cash handling/ reporting
• Proficiency required in Microsoft Office
• Ability to pass the Federal Criminal History Records Check, Paradies Background Check, and the applicable Department of Transportation requirements
• Standing for long periods of time and the ability to work in environments with varying temperatures
• Ability to lift a minimum of 40 lbs., perform essential job functions such as standing for extended periods, bending, reaching, climbing a ladder, and walking long distances

Paradies Lagardere is an equal opportunity employer. For additional information, please visit www.paradies-na.com

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.