Multi-Unit Manager

DunkinD - PNR Franchisee Group; Skokie (IL); On-site; USD 80,000 - 105,000; Full time

Job summary

ZippyApp Talentral Corp. is seeking a Multi-Unit Manager to lead operations for 5–8 Dunkin’ Donuts/Baskin Robbins combo locations in the district. You will recruit, onboard, train, and develop managers and crew while upholding brand standards and guest service.

The role oversees budgets, HR functions, and district initiatives, providing coaching, analyzing financials, and coordinating with marketing, finance, and store development to drive performance.

Qualifications

• Experience leading multi-unit restaurant operations.
• Strong budgeting and cost control skills.
• Proven ability to coach and develop management teams.

Responsibilities

• Develops the store management team to deliver exceptional guest service.
• Plans and delegates responsibilities to ensure smooth district operations.
• Reviews district performance and coaches managers to hit goals.
• Develops strategic and operational plans for the work group, managing execution and measuring results.
• Creates district implementation plans to support initiatives and achieve excellence.
• Oversees HR functions including recruiting, hiring, reviews, development.
• Uses tools to monitor communications and district performance.
• Communicates clearly to ensure effective operations at the store and district level.
• Coordinates with external resources for HR, Marketing, Finance, Real Estate, and Store Development.
• Provides coaching on brand standards, sales, and labor and food costs.
• Analyzes financial reports to identify trends and address issues in district performance.

Skills

Store leadership

Budget management

Staff development

Operations planning

Job description

If youre ready to take your career to the next level with a company that is rapidly growing, then we have the opportunity that youve been looking for.A Multi-Unit Manager (MUM) is generally responsible for leading the overall operations for 5-8 Dunkin’ Donuts® and/or Dunkin’ Donuts/Baskin Robbins ® combo restaurants, including recruiting hiring, onboarding, training, management development, managing budgets and ensuring Managers and Crew are delivering great guest service and executing applicable Brand standards and procedures in the restaurantYou are applying for work with a franchisee of Dunkin Donuts, not Dunkin Brands, Inc., Dunkin Donuts or any of their affiliates. Any information you submit will be provided solely to the franchisee. If hired, the franchisee will be your only employer. Franchisees are independent business owners who are solely responsible for their own employees and set their own wage and benefit programs that can vary among franchisees.

Requirements/Responsibilities

• Develops the store management team within the district to deliver exceptional guest service in all stores
• Plans, identifies, communicates and delegates key responsibilities and practices to the store management team to ensure smooth flow of operations within the district
• Reviews store environments and key business indicators within the district to identify problems, concerns, and opportunities for improvement in order to provide coaching to the store management team to take action and achieve operational goals
• Planning and Execution - Developing strategic and operational plans for the work group, managing execution, and measuring results
• Creates district implementation plans to support execution of regional and company initiatives to achieve both operational excellence and business results
• Responsible for general Human Resource functions such as, but not limited to recruiting, hiring, conducting performance reviews, developing performance improvement plans, and professional development
• Utilizes existing tools to identify and prioritize communications and filters communications to the store management team within the district
• Communicates clearly, concisely and accurately in order to ensure effective operations at the store and district level
• Business Requirements - Providing functional expertise and executing functional responsibilities:
• Accesses external resources to support district-wide operations and to execute district and regional initiatives such as Human Resources, Marketing, Partner & Asset Protection, Finance, Real Estate, and Store Development
• Provide coaching and feedback to Restaurant and Assistant Restaurant Managers regarding Brand standards, sales, marketing, and labor and food costs
• Utilizes management information tools and analyzes financial reports to identify and address trends and issues in district performance