Multi Unit Manager

Dunkin'; North Warren (PA); Sur place; USD 90 000 - 120 000; Plein temps

Avantages offerts par ce poste

PTO/Sick Pay

Health Insurance

401K

Employee Assistant Program

Pay Based on Experience

Bonus Pay

Paid Training

Mileage/Gas Reimbursement

Fun Atmosphere

Résumé du poste

Bapa Network is seeking a Multi-Unit Manager to lead 5-8 Dunkin’ brand restaurants, guiding managers to deliver excellent guest service and operational excellence across the portfolio.

Responsibilities include coaching teams, optimizing profitability, and ensuring brand standards while executing new products and marketing initiatives. Strong leadership and communication are essential for success in a fast-paced team environment.

Qualifications

• 3 years of multi-unit or similar experience in retail, restaurant or hospitality.
• College degree preferred.
• Fluent in spoken and written English.

Responsabilités

• Lead and coach restaurant managers to drive sales, profitability and guest satisfaction.
• Ensure all restaurants in their portfolio meet Brand standards, food safety, and operational excellence.
• Analyze restaurant sales and drive improvements in operations, execution, and profitability.
• Understand local marketing areas and competitor trends to optimize performance.
• Set sales and service goals with franchise owners and restaurant managers.
• Provide training to restaurant managers on marketing windows, LTOs, and Brand initiatives.
• Develop and execute business plans for the portfolio and communicate vision clearly to the team.
• Engage with Dunkin Brands Field Operations as appropriate.

Connaissances

Multi-unit leadership

Team coaching

Sales optimization

Guest service

Strong communication

Formation

College degree preferred

Outils

Point-of-Sale systems

Microsoft Excel

Description du poste

Multi Unit Manager

BENEFITS:

• PTO/Sick Pay
• Health Insurance
• 401K
• Employee Assistant Program
• Pay Based on Experience
• Bonus Pay
• Paid Training
• Mileage/Gas Reimbursement
• Fun Atmosphere

A Multi-Unit-Leader (MUL) generally provides leadership, coaching and direction to approximately 5-8 restaurants. A MUL supports Restaurant Manager(s) to ensure excellent restaurant operations, helps to maximize sales and profits of each restaurant and to ensure they are delivering great guest service and meeting and executing all applicable Brand standards.

Responsibilities Include:

• Able to perform all duties of restaurant team members and restaurant managers
• Ensure all restaurants in their portfolio are meeting Brand operational standards and food safety standards
• Analyze restaurant sales and drive improvement in restaurant operations, execution, sales and profitability
• Understand local marketing area and competitor trends
• Establish sales and service goals with franchise owners and restaurant managers
• Provides great guest service and resolves issues
• Lead team meetings
• Deliver training to restaurant managers on a variety of topics including marketing windows and LTOs and Brand initiatives
• Ensure that restaurants correctly execute new products and processes in a marketing window
• Develop business plans for their portfolio and develop action plans with franchise owners.
• Drive a clear vision and clearly communicates to the team
• Engages with Dunkin’ Brands Field Operations team as appropriate

Management Responsibilities Include:

• Recruit, hire, onboard and develop restaurant managers
• Plan, monitor, appraise and review restaurant employee performance
• Manage and coordinate the Restaurant Management team to support their restaurant performance & execution
• Coach Restaurant Managers to drive sales, improve profitability and guest satisfaction

Education/Experience:

• Basic computer skills
• Fluent in spoken and written English
• Basic math and financial management
• 3 years previous multi-unit or similar experience in retail, restaurant or hospitality
• College degree preferred

Key Competencies

• Strong analytical skills and business acumen
• Works well with others in a fun, fast-paced team environment
• On time, demonstrates honesty and a positive attitude
• Willingness to learn and embrace change
• Guest focused
• Ability to train and develop a team
• Time management
• Problem solving
• Motivating others

Physical Demands/Working Conditions:

• Standing on feet
• Repetitive motion including bending, stooping and reaching
• Lifting packages
• Wearing a headset (if applicable)
• Working in a small space
• Requires travel between restaurants

Join Our Team and Be a Part of Our Family!
Are you seeking a workplace where you’re not just another employee, but a valued member of our family? Do you yearn for a place where opportunity for growth is more than just a catchphrase? Look no further! At Bapa Network, we believe in fostering a family atmosphere, where your contributions are appreciated, and your professional aspirations are supported. Discover the opportunities that await you at Bapa Network! Become a part of our extended family. Your future is bright here, and we can’t wait to welcome you aboard!