Multi Unit Hospitality Operations Manager

Compass Group USA; San Francisco (CA); On-site; USD 110,000 - 170,000; Full time

Benefits offered by this job

Medical

Vision

Life Insurance/ AD

Disability Insurance

Retirement Plan

Paid Time Off

Holiday Time Off

Associate Shopping Program

Health and Wellness Programs

Discount Marketplace

Identity Theft Protection

Pet Insurance

Employee Assistance Program

Flexible Spending Accounts (FSAs)

Job summary

Bon Appetit Management Company is seeking a Multi Unit Hospitality Operations Manager to lead day-to-day dining operations across multiple sites in the San Francisco area. The role emphasizes hospitality, food quality, client satisfaction, team development, and financial performance.

You will collaborate with culinary, marketing, and support teams, coach site leaders, ensure compliance with health and safety standards, and drive continuous improvement in a dynamic contract food service

Job description

Multi Unit Hospitality Operations Manager

Position Title:Multi Unit Hospitality Operations Manager

Other Forms of Compensation:

Our Passion is Food!

At Bon Appetit Management Company we are committed to two things, great food and outstanding service! At Bon Appetit you won't find our managers referring to a corporate recipe book or our chefs microwaving the lunch special. We do not have standardized recipes or central commissaries, instead, our chefs and managers are expected to stay abreast of current culinary trends and bring cutting edge food into their cafes. We are a restaurant company that operates in contract food service. That means you will have the freedom to be creative, take risks, and truly shine. We are committed to our staff growing, trying new things, and learning all that they can. Our rapid growth and breadth of accounts translates into exciting opportunities for our people!

Job Summary

The Director of Atlassian Relations provides strategic leadership for all client dining operations, with direct day-to-day oversight of the San Francisco location. This role is responsible for driving operational excellence across the culinary and dining program, including hospitality, food quality, client satisfaction, team development, financial performance, catering, and compliance. The ideal candidate is a strong people leader who can coach site leadership, elevate the guest experience, and drive consistency and innovation across multiple locations.

Reporting Structure

This role also serves as the Single Point of Contact (SPOC) to manage the account relationship between the Atlassian and Bon Appétit. This role shall be responsible for the delivery of contractual obligations and all SOW requirements.

This rolereportsto theDistrict Manageranddirectlymanages the Cafe Manager and culinary team in theSan Francisco location and the South San Francisco commissary operation. It also partnerscloselywith the national culinary team,marketing,hospitality, and support teams acrossall client locations.The Multi-Unit AreaOperations Managerservesas a key leader in aligning site operations with regional goals, client expectations, and company standards.

Key Responsibilities

Responsible for the delivery of contractual obligations and all SOW requirements

Provide leadership and support forSan Francisco location, including coaching, accountability, and professional development.

Oversee theSan Francisco locationculinary and dining program to uphold high standards for food quality, hospitality, service execution, and guest experience.

• Drive consistency across sites while allowing for thoughtful customization based on client needs, site culture, and operational realities.
• Partner with culinary leaders to support menu strategy, innovation, merchandising, and execution of seasonal and client-driven initiatives.
• Monitor and strengthen financial performance across locations, including labor, food cost, budgeting, forecasting, and overall operational efficiency.
• Build strong relationships with clients and key stakeholders through visible leadership, proactive communication, and responsive partnership.
• Ensure compliance with company policies, health and safety standards, audit expectations, and all local, state, and federal regulations.
• Lead operational planning and problem-solving across multiple sites, identifying opportunities to streamline processes and improve results.
• Support hiring, onboarding, training, and succession planning for management and hourly teams in partnership with site leaders.
• Use data, site feedback, and field observations to identify trends, measure performance, and drive continuous improvement.
• Collaborate cross-functionally with culinary, finance, HR, marketing, and other support partners to strengthen operations and deliver a seamless dining experience.

Bon Appetit is a member of Compass Group USA.

Associates at Bon Appetit are offered many fantastic benefits.

• Medical
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Holiday Time Off (varies by site/state)
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)
• Personal Leave

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.

https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_BAMCO.pdf

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.

Applications are accepted on an ongoing basis.

Bon Appetit maintains a drug-free workplace.

Bon Appetit

BRYAN GONI