Vice President of Hospitality

Compass Group USA; San Francisco (CA); On-site; USD 180,000 - 260,000; Full time

Benefits offered by this job

Medical insurance

Vision coverage

Life Insurance

Disability Insurance

Retirement Plan

Paid Time Off

Holidays

Shopping Program

Wellness Programs

Discount Marketplace

Identity Theft Protection

Pet Insurance

Employee Assistance Program

FSAs

Personal Leave

Job summary

Bon Appetit Management Company, part of Compass Group USA, seeks a VP of Hospitality based in the Foster City/San Francisco area. You will oversee 11 client locations, manage a 6-person direct team and up to 350 indirect staff, and travel annually to sites to ensure service excellence and financial performance.

The role requires extensive upscale food service experience, strong leadership, and the ability to drive client satisfaction and operational efficiency across multiple sites.

Qualifications

• Bachelor’s degree is preferred, or equivalent professional experience.
• 12-15 years upscale food service experience, including 10 years at the management level and five to seven years’ experience of multi-unit management; culinary background preferred.
• Experience in personnel management including hiring, supervision, evaluation and succession planning.
• Ability to multi-task amid interruptions and make decisions from financial reports.

Responsibilities

• Leads the client portfolio across 11 locations (10 U.S., 1 Canada) from the Foster City/San Francisco offices, with annual travel.
• Ensures efficient operations, resource management, and service distribution across sites.
• Builds strong client relationships and oversees budget forecasting and financial performance.
• Directs a team of 6 direct reports and up to 350 indirect reports to meet company scorecard goals.
• Participates in sales activities and coordinates with site teams to deliver programs and priorities.

Skills

Leadership

Multi-site management

Financial acumen

Communication

HACCP knowledge

MS Office

Education

Bachelor’s degree preferred

Equivalent professional experience

Tools

MS Office

Job description

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Other Forms of Compensation: Annual bonus potential

Our Passion is Food! At Bon Appetit Management Company we are committed to two things, great food and outstanding service! At Bon Appetit you won't find our managers referring to a corporate recipe book or our chefs microwaving the lunch special. We do not have standardized recipes or central commissaries, instead, our chefs and managers are expected to stay abreast of current culinary trends and bring cutting edge food into their cafes. We are a restaurant company that operates in contract food service. That means you will have the freedom to be creative, take risks, and truly shine. We are committed to our staff growing, trying new things, and learning all that they can. Our rapid growth and breadth of accounts translates into exciting opportunities for our people!

Job Summary:

Leading in the VP of Hospitality role,you will be responsible for ensuring that assigned business operations are efficient and effective. You will ensure that the proper management of resources, distribution of services to customers, and analyses of systems are conducted. This role functions as the Single Point of Contact (SPOC) for our client portfolio with 11 locations (10 in the U.S. and 1 in Canada) for employee dining services. The SPOC will be based in the Foster City/San Francisco offices and will travel approximately once per year to each of the other sites. The VP leads a direct team of 6 and indirect team of up to 350.

Key Responsibilities:

• Meets commitment to results for all areas of responsibilities. Including but not limited to:Client Retention and Satisfaction,Financial Performance and Requirements,Regulatory Compliance,Purchasing Requirements,Culinary Programs and Standards,Human Resources Management,Retail and Marketing Programs
• Directs business to achieve high performance as measured by the company scorecard
• Successfully builds relationships at all levels of the organizations
• Identifies client's needs
• Communicates account progress and new Company programs to client
• Conducts and/or monitors customer, client and associate satisfaction surveys
• Visits clients and facilities regularly
• Delivers the corporate communications and priorities to both the region team members and clients
• Builds an effective and results achieving team within the region
• Communicates effectively with all team members
• Ensures that all direct reports take specific action to correct issues at client units that do not attain corporate levels of satisfaction
• Develops and monitors realistic and accurate budget and forecasts.
• Ensures that the Region is meeting financial performance and client forecasts
• Participates in the sales process by working with pre-proposal site survey team, aiding in presentations, aiding in negotiation and approving of final contact
• Ensures that Operations Team members are performing their responsibilities effectively
• Ensures that audits are conducted at all facilities including but not limited to:Financial and Contractual,Sanitation and Food Safety, andHuman Resources Yearly audits

Preferred Qualifications:

• Bachelor’s degree is preferred, or equivalent professional experience
• 12-15 years upscale food service experience, including 10 years at the management level and five to seven years’ experience of multi-unit management; culinary background preferred
• Experience in personnel management including hiring, supervision, evaluation and succession planning
• Ability to multi-task as well as stay on task and concentrate with constant interruptions
• Must be able to make business decisions based on financial reports and similar facts
• Must be knowledgeable on HACCP controls along with proper storage and use of food
• Excellent knowledge of Microsoft Office: Word, Excel and PowerPoint
• ServSafe or Department of Health certification a plus
• Must be able to read and interpret business records and statistical reports
• Must be able to analyze and interpret policies established by administrators
• High emotional intelligence
• Compelling and concise communicator who is able to effectively work through others

Bon Appetit is a member of Compass Group USA.

Associates at Bon Appetit are offered many fantastic benefits.

• Medical
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Holiday Time Off (varies by site/state)
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)
• Personal Leave

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.

https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_BAMCO.pdf

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.

Applications are accepted on an ongoing basis.

Bon Appetit maintains a drug-free workplace.