Multi-Unit General Manager

Van Leeuwen Ice Cream; New York (NY); On-site; USD 65,000 - 75,000; Full time

Benefits offered by this job

Employee Scoop Card

Medical, Dental + Vision Insurance

401k with up to 4% Employer Match

Cell Phone Reimbursement Plan

Paid Time Off - 3 Weeks / 120 Hours

Paid Sick Time

Yearly Performance Reviews

Job summary

Van Leeuwen Ice Cream is hiring a full-time Multi-Unit General Manager to oversee multiple New York City locations. This role works closely with the founding team and leads store operations, guest experience, inventory and staff.

The ideal candidate has 3+ years in food retail management, strong team leadership, excellent communication, and the ability to multi-task in a fast-paced environment. Salary ranges from $65,000 to $75,000 USD.

Qualifications

• 3+ years of experience in a food retail management role.
• NYC DOH Food handlers license required.
• Prior experience managing a team.
• Excellent communication and problem-solving skills.
• Able to push/pull/lift 50 lbs regularly.
• Stand for extended periods and walk stairs regularly.

Responsibilities

• Schedules and assigns stations for employees.
• Recruit, orient, and train store staff.
• Coach, counsel, and evaluate staff.
• Monitor sales targets and forecast labor.
• Maintain excellent customer service standards.
• Communicate with vendors to ensure inventory.
• Roll out new menu items to the team.
• Process weekly payroll and ensure accuracy of records.
• Maintain uniform standards across staff.
• Address maintenance issues promptly.

Skills

Team leadership

Communication

Problem solving

Multi-tasking

Job description

We started Van Leeuwen Ice Cream in a yellow truck on the streets of NYC in 2008 with a mission to make good ice cream that makes you feel good.

Nowadays, people can spend so much time on what’s “healthy” they don’t stop to consider what’s healthy. As far as we’re concerned, happiness is healthiness. We strive to ensure every scoop, store and employee feels and creates one community to contribute to the overall brand.

Van Leeuwen Ice Cream is hiring a full-time Multi-Unit General Manager to oversee multiple New York City locations (the average GM oversees two locations). This is a great opportunity for a highly experienced individual to work closely with the founding team of Van Leeuwen Ice Cream as they embark on their next stage of accelerated growth. The ideal candidate is someone who has experience operating food retail spaces (multi-unit or high volume single-unit), loves building and leading teams, and can thrive in a fast-paced environment (and loves ice cream!).

The Multi-Unit General Manager is responsible for the overall operation of their assigned store(s). This includes managing people operations, sales, inventory, and the guest service experience.

JOB RESPONSIBILITIES

• Completes store operational requirements by scheduling and assigning stations for employees
• Maintains store staff by recruiting, selecting, orienting, and training employees
• Maintains store staff job results by coaching, counseling, disciplining, and terminating employees; planning, monitoring, and appraising job results
• Achieves financial objectives by monitoring sales targets, maintaining budgets, and properly forecasting labor
• Upholds excellent standard of customer service
• Ensures availability of merchandise and services by communicating with vendors; maintaining inventories
• Maintains a safe and clean environment for customers and employees
• Rolls out new menu items to team members and communicates these changes throughout the retail space
• Processes weekly payroll in a timely and accurate manner
• Orders and maintains uniform supply and successfully holds all employees to uniform standard
• Addresses all maintenance issues

JOB REQUIREMENTS

• NYC DOH Food handlers license required
• 3+ years of experience in a food retail management role preferred
• Prior experience managing a team required
• Excellent communication and problem-solving skills
• Possess dexterity to prepare and serve guests all menu items in accordance with established service and build-out standards
• Able to push/pull/lift 50 lbs of weight regularly
• Stand for extended periods of time regularly
• Walk up and down stairs regularly
• Stand, bend and reach for prolonged periods of time
• Ability to multi-task and thrive in a fast-paced environment

PERKS + BENEFITS

• Employee Scoop Card (Enjoy Ice Cream from any of our scoop shops nationwide)
• Medical, Dental + Vision Insurance with 70% Employer Contribution
• 401k with up to 4% Employer Match
• Cell Phone Reimbursement Plan
• Paid Time Off - 3 Weeks / 120 Hours Total
• Paid Sick Time
• Yearly Performance Reviews

Van Leeuwen Ice Cream is committed to pay transparency and equity among all employees and provides employees an environment where pay transparency and dialogue on compensation are allowed. Van Leeuwen Ice Cream complies with Equal Employment Opportunity laws as well as federal, state, and local laws on compensation, pay transparency, and pay equity.

The actual base salary offered will depend on a variety of factors, including without limitation, the qualifications of the individual applicant for the position, years of relevant experience, level of education attained, certifications or other professional licenses held.

Salary Range

$65,000—$75,000 USD

Here at Van Leeuwen, Good Ice Cream Is For Everyone! As an equal opportunity employer, we strive to foster a welcoming, diverse environment for every employee and customer. We pride ourselves on the creativity that goes into our ice cream and is built in our stores (by YOU) that help us meet our missions and values.